Join the Capita Team: Customer Service Positions Now Open!

Exciting Career Opportunities at Capita for Customer Service Role. Any Graduate candidates can apply for the post.

Complete details are given below:-

• Company – Capita
• Roles – Customer Service
• Qualifications – Any Graduate
• Location -Pune / Mumbai
• Work Experience -0-3
• Salary -3LPA-5LPA

ABOUT THE COMPANY

Capita is a British business process outsourcing and professional services company. It provides a range of services to both the public and private sectors, including customer management, administration, IT services, human resources, and finance and accounting.

Founded in 1984, Capita has grown to become one of the largest outsourcing companies in the United Kingdom. It has a diverse portfolio of clients, including government organizations, financial institutions, healthcare providers, and utilities companies.

Capita operates in various sectors, such as government, defense, healthcare, education, utilities, and transportation. It offers services such as customer support, call center operations, document management, software development, data analytics, payroll processing, and recruitment.

Over the years, Capita has faced some challenges, including financial difficulties and contract controversies. In recent years, the company has undergone restructuring efforts to improve its financial performance and focus on core areas of expertise.

Please note that the information provided is accurate as of my last knowledge update in September 2021, and there may have been developments or changes to Capita since then.

Job Responsibility For Customer Service Role

• Assisting Customers: Providing excellent customer service by addressing customer inquiries, concerns, and requests promptly and professionally. This involves answering phone calls, responding to emails, and interacting with customers through various communication channels.
• Resolving Issues: Actively identifying and resolving customer issues or complaints in a timely manner. This may involve investigating problems, escalating complex issues to supervisors or other departments, and finding suitable solutions to ensure customer satisfaction.
• Providing Product/Service Information: Having a thorough understanding of the company’s products or services to effectively address customer inquiries. Customer Service representatives are responsible for providing accurate and up-to-date information to customers and assisting them in making informed decisions.
• Processing Orders and Requests: Handling customer orders, including order placement, verification, and tracking. This may also involve processing returns, exchanges, or refunds as per the company’s policies.
• Maintaining Customer Records: Updating and maintaining customer information, including contact details, preferences, and interactions. This ensures accurate and efficient customer service and helps in building long-term relationships with customers.

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Skills Required For Customer Service

• Excellent Communication: Strong verbal and written communication skills are essential to effectively interact with customers, understand their needs, and provide clear and concise information. Active listening and empathy are also important in ensuring effective communication.
• Customer Focus: Having a customer-centric mindset and the ability to empathize with customers’ concerns or frustrations. A customer service representative should be dedicated to providing exceptional service and resolving issues to ensure customer satisfaction.
• Problem-solving: Being able to analyze situations, identify the root cause of problems, and provide suitable solutions. This involves critical thinking, attention to detail, and the ability to handle complex or challenging situations calmly and effectively.
• Patience and Resilience: Remaining calm and composed when dealing with difficult or irate customers. Patience and resilience are crucial in maintaining professionalism and finding solutions even in challenging circumstances.
• Time Management: Managing multiple tasks and prioritizing effectively to meet customer needs and handle inquiries or requests within established timelines. This includes the ability to work efficiently while maintaining attention to detail.

HOW TO APPLY FOR CAPITA RECRUITMENT 2023 ?

To apply for the Capita Recruitment 2023 interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to the company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

ROLE – Executive – Customer Services (Pune)

ROLE – Executive – Customer Services (Mumbai)

Capita Recruitment 2023 – Frequently Asked Question ?

What is the Capita selection process?

The selection process will be based on a Written test followed by Technical and Hr interviews.

What is the Capita salary for freshers?

The average of 3 LPA – 5 LPA is based on the reports of Glass door and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.