BNP Paribas Hiring As SUPPORT ANALYST – SHAREPOINT.BE/BTech/BCA/BSc (IT) candidate can apply for the post.

Complete details are given below:-

• Company – BNP Paribas
• Roles – SUPPORT ANALYST – SHAREPOINT
• Qualification – BE/BTech/BCA/BSc (IT)
• Work Experience –0-2
• Salary – 3 LPA – 4 LPA
• Location – Mumbai

ABOUT THE COMPANY

BNP Paribas is a leading international banking and financial services institution headquartered in Paris, France. Here’s an overview of BNP Paribas:

Banking and Financial Services: BNP Paribas offers a wide range of banking and financial services to individuals, corporations, and institutional clients. These services include retail banking, commercial banking, investment banking, asset management, insurance, wealth management, and securities services.

Client Relationship Management: BNP Paribas places a strong emphasis on building and maintaining client relationships. As an employee at BNP Paribas, you may be involved in managing client accounts, providing personalized financial advice, assisting with financial transactions, and ensuring client satisfaction.

Risk Management: Risk management is a critical function within BNP Paribas. You may be responsible for assessing and mitigating risks associated with financial transactions, ensuring compliance with regulatory requirements, monitoring market trends, and implementing risk management strategies to safeguard the bank and its clients.

Financial Analysis and Advisory: BNP Paribas provides financial analysis and advisory services to help clients make informed investment decisions. In roles related to financial analysis and advisory, you may analyze market trends, evaluate investment opportunities, prepare financial reports, and provide recommendations to clients.

Compliance and Regulatory Compliance: Compliance with regulations and internal policies is of utmost importance in the banking industry. You may be involved in ensuring that BNP Paribas adheres to regulatory requirements, monitoring transactions for suspicious activities, implementing compliance controls, and conducting internal audits to maintain a high level of integrity and transparency.

What You Will Be Doing As SUPPORT ANALYST – SHAREPOINT

• Troubleshooting and Issue Resolution: You will receive user-reported problems or issues through various channels such as phone calls, emails, chat support, or ticketing systems. Your main task is to troubleshoot and diagnose the reported issues by analyzing symptoms, asking probing questions, and utilizing your technical expertise. You will work to identify the root cause of the problem and provide effective solutions or workarounds to resolve the issues.
• Customer Interaction and Support: You will engage directly with users or customers who are seeking assistance. You will patiently listen to their concerns, ask relevant questions to gather additional information, and provide step-by-step guidance or instructions to help them resolve their technical issues. You will strive to deliver excellent customer service by addressing their needs promptly and professionally.
• Incident Management: As a Support Analyst, you will manage incidents and service requests in accordance with established procedures and guidelines. You will create and update support tickets or cases, track the progress of each case, and ensure that issues are resolved within the defined service level agreements (SLAs). You may escalate complex issues to higher-level support teams or collaborate with other departments to facilitate resolution.
• Documentation and Knowledge Management: Accurate and detailed documentation is crucial in a support role. You will maintain comprehensive records of support incidents, including the steps taken to troubleshoot and resolve each issue. You may contribute to knowledge bases or help develop self-service resources to enable users to find solutions independently. Regularly updating documentation and sharing knowledge with colleagues helps improve efficiency and provide consistent support.

Skills Required for SUPPORT ANALYST – SHAREPOINT

• Technical Knowledge: A strong understanding of computer systems, software applications, hardware components, and network infrastructure is essential. You should be familiar with operating systems, troubleshooting methodologies, and commonly used software and hardware technologies.
• Problem-Solving Abilities: Support Analysts need strong problem-solving skills to diagnose and resolve technical issues effectively. You should be able to analyze symptoms, ask relevant questions, and apply logical thinking to identify the root cause of problems and provide appropriate solutions.
• Communication Skills: Effective communication is vital in a Support Analyst role. You should have excellent verbal and written communication skills to interact with customers or end-users and explain technical concepts in a clear and understandable manner. Active listening skills are also important to gather accurate information about the issues being reported.
• Customer Service Skills: Support Analysts work directly with customers or end-users, and strong customer service skills are essential. You should have a customer-focused mindset, be patient, empathetic, and able to handle challenging situations professionally. Providing a positive customer experience and building rapport with users is crucial.
• Analytical Thinking: Support Analysts often deal with complex technical issues that require analytical thinking. You should be able to break down problems into smaller components, analyze data, identify patterns, and apply logical reasoning to troubleshoot and resolve issues effectively.

Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE

HOW TO APPLY FOR BNP Paribas 2023 ?

To apply for the BNP Paribas 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to BNP Paribas company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

SUPPORT ANALYST – SHAREPOINT-mumbai location

BNP Paribas– Frequently Asked Question?

What is the BNP Paribas selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA – 4 LPA for the this role.

Apply for all Government Jobs Across India CLICK HERE

DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.