Alcon is hiring Customer Operation Specialist Roles. Any Graduate Candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Alcon
- Roles – Customer Operation Specialist
- Qualifications -Any Graduate
- Location – Bangalore
- Work Experience- 0-3
- Salary – 3 LPA – 5 LPA
ABOUT THE COMPANY
Alcon is a global medical company specializing in eye care products and services. With a rich heritage dating back over 70 years, Alcon is dedicated to helping people see better and improving their overall eye health. The company offers a wide range of products, including contact lenses, intraocular lenses, surgical equipment, and pharmaceuticals for various eye conditions. Alcon’s innovative solutions are used by eye care professionals worldwide to diagnose, treat, and manage eye disorders and vision impairments. Committed to research and development, Alcon continuously strives to advance the field of ophthalmology, enhance patient outcomes, and provide innovative solutions for vision care.
Job Responsibility For Customer Operation Specialist Role
- Customer Support: Providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. This may involve responding to customer queries through various channels such as phone, email, chat, or social media.
- Order Processing and Management: Managing the end-to-end order processing lifecycle, which includes order entry, tracking, fulfillment, and delivery. This involves coordinating with internal teams such as sales, logistics, and inventory management to ensure timely and accurate order processing.
- Troubleshooting and Issue Resolution: Investigating and troubleshooting customer issues, identifying root causes, and working collaboratively with cross-functional teams to resolve them. This may involve analyzing customer complaints, initiating investigations, and implementing corrective actions.
- Product Knowledge and Training: Developing a deep understanding of the company’s products or services to effectively address customer inquiries, provide product information, and offer appropriate solutions. Training and educating customers on product features, usage, and troubleshooting may also be part of the role.
- Documentation and Reporting: Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions. Generating reports and providing insights to management regarding customer trends, feedback, and areas for improvement.
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Skills Required For Customer Operation Specialist
- Customer Service: Strong customer service skills are essential, including active listening, empathy, and the ability to handle customer inquiries and complaints effectively. Being able to maintain a professional and friendly demeanor while resolving customer issues is important.
- Communication: Excellent communication skills, both verbal and written, are crucial for effectively interacting with customers, colleagues, and other stakeholders. Clear and concise communication helps convey information accurately and build positive relationships.
- Problem-Solving: Customer Operation Specialists often encounter various customer issues and challenges. Being able to analyze situations, identify root causes, and propose appropriate solutions demonstrates your problem-solving ability. Adaptability and resourcefulness are valuable traits in resolving customer concerns.
- Organization and Time Management: Strong organizational skills help you handle multiple tasks simultaneously, prioritize assignments, and manage your time efficiently. Being able to maintain organized records, follow-up on customer requests, and meet deadlines is important.
- Attention to Detail: Having attention to detail is crucial in customer operations, as accuracy is important in processing orders, updating customer information, and resolving customer issues. Being meticulous in recording customer interactions and documenting relevant details is important for effective follow-up.
HOW TO APPLY FOR ALCON 2023 ?
To apply for the Alcon Recruitment 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Customer Operation Specialist (Bangalore Location)
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Alcon 2023 – Frequently Asked Question ?
What is the Alcon selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the Alcon salary for freshers?
The average of 3 LPA – 5 LPA is based on the reports of Glass door and Ambition Box.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.