Amazon is Hiring: Customer Service Associate Roles Available Now. Any Graduate/ 12+ candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Amazon
- Role – Customer Service Associate
- Qualification – Any Graduate/ 12+
- Experience – 0-5
- Location –Coimbatore
- Salary –2 – 3.5 LPA
ABOUT COMPANY
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company that has made a significant impact on e-commerce, cloud computing, digital streaming, and artificial intelligence. Founded by Jeff Bezos in 1994, Amazon started as an online marketplace for books and has since grown into one of the largest and most influential companies in the world.
Amazon’s primary business is its e-commerce platform, which offers a vast selection of products, including electronics, books, apparel, household items, and much more. The company is renowned for its customer-centric approach, striving to provide a seamless shopping experience, competitive prices, and fast delivery through its efficient logistics network.
In addition to its e-commerce operations, Amazon has expanded into various other sectors. Amazon Web Services (AWS), its cloud computing division, provides a wide range of cloud services to individuals, businesses, and governments worldwide. AWS is widely recognized as a market leader and has played a significant role in the digital transformation of industries.
What You Will Be Doing As Customer Service Associate
- Responding to Customer Inquiries: Interacting with customers via phone, email, or chat to address their questions, concerns, and requests. This includes providing information about products, order status, shipping details, and resolving any issues or complaints.
- Problem Solving: Identifying customer problems or challenges and working towards finding effective solutions. This may involve troubleshooting technical issues, coordinating with other teams for resolution, or escalating complex cases to higher-level support if necessary.
- Order Management: Assisting customers with placing orders, modifying orders, and providing guidance on product selection or availability. You would also ensure accurate and timely order processing, tracking, and delivery updates to ensure a smooth customer experience.
- Product Knowledge: Developing a comprehensive understanding of Amazon’s products, services, and policies. This includes staying updated on product features, pricing, promotions, and being able to effectively communicate this information to customers.
- Customer Advocacy: Acting as the voice of the customer within the organization. Providing feedback, suggestions, and insights to help improve the overall customer experience and contribute to customer-centric initiatives.
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Skills Required for Customer Service Associate
- Excellent Communication Skills: Strong verbal and written communication skills are crucial for effectively interacting with customers. This includes the ability to articulate information clearly, actively listen to customer inquiries, and provide accurate and concise responses.
- Empathy and Customer Focus: Demonstrating empathy and a customer-centric mindset is essential. Being able to understand and address customer needs, concerns, and emotions with patience and professionalism is key to providing exceptional service.
- Problem-Solving Abilities: Effective problem-solving skills are vital for resolving customer issues efficiently. This involves analyzing situations, identifying root causes, and offering appropriate solutions within Amazon’s policies and guidelines.
- Adaptability and Flexibility: The ability to adapt to changing customer needs, policies, and procedures is crucial. Being flexible in your approach and mindset allows you to handle diverse customer interactions and adjust to evolving business requirements.
- Multi-Tasking and Time Management: Customer Service Associates often need to handle multiple customer inquiries simultaneously. Strong organizational and time management skills help in prioritizing tasks, managing workload efficiently, and meeting performance targets.
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HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Amazon (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR COIMBATORE(REMOTE))LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Associate |
| Experience | 0-5 |
| Contact no. | N/A |
| Date | 8th June |
| Time | 9.00 AM – 1.00 PM |
| walk-in Address: | Sri Krishna Arts and Science College An Autonomous College Affiliated to Bharathiar University Sugunapuram, Kuniamuthur P.O. Coimbatore, Tamil Nadu INDIA. Pin-641 008 |
Amazon – Frequently Asked Question?
What is the Amazon selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2 – 3.5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
