eClerx Mega off campus Drive 2023 For Analyst/ Senior Analyst Roles. Bachelor’s Degree (B.com, BBA, BBM, BCA) / Master’s Degree (M.com, MBA, PGDM) candidates can apply.
Table of Contents
eClerx Mega off campus Drive – Overview
- Company – eClerx
- Role – Analyst/ Senior Analyst
- Qualification – Bachelor’s Degree (B.com, BBA, BBM, BCA) / Master’s Degree (M.com, MBA, PGDM)
- Experience – 0-3 Years
- Location – Mumbai/ Pune/ Chandigarh/ Gurgaon
- Salary – 3 LPA – 5 LPA
ABOUT eClerx COMPANY
eClerx is a leading business process outsourcing (BPO) company based in India, specializing in providing data analytics, operations management, and digital solutions to a diverse range of industries. With a focus on delivering data-driven insights and optimizing operational efficiency, eClerx serves global clients by offering services such as data management, analytics, customer support, and content moderation. The company’s expertise lies in combining technology and domain knowledge to solve complex business challenges, helping clients streamline processes, enhance customer experiences, and make informed decisions. eClerx is recognized for its innovative approach, deep industry understanding, and commitment to delivering measurable results for its clients.
EClerx Mega off campus Drive – Roles & Responsibilities For Analyst
- Interaction with Techs in field to provide them real time support
- Checking status of services on account in diagnostic tools
- Ensure to take appropriate steps to resolve customer’s problems
- Troubleshooting of technical issues related to customer’s services Tier 1.5 support
- Communicate effectively and close looping with client in case of observations
- Updating status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
- Candidate shall adhere to the information security requirements
- Keep a track of all technicians with regards to the jobs assigned to them
- Call up customers in case of any delays or to confirm appointments
- Answer inbound calls from technicians and/or customers
- Provision equipment’s on customers’ accounts once the technician has installed them
- Audit work orders for accuracy and make corrections if required
- Check for signal levels on all equipment and certify jobs as completed
- Call up technicians to verify their status if they are taking longer on the job
- Call up customers one hour prior to their appointment window end time to confirm the technician visit time
- Call up customers to verify if they are home or not and take another appointment in case of customers being away
- Add equipment to account in case there is any work order error or if the customer decided to switch some equipment
- Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment
- Reschedule jobs based on available schedule of customers and technicians
- Ensure customer satisfaction by understanding their needs and customizing the solution
- Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment
- Fill up the completion report and share with the APM/PM on a daily basis
- Collate and share information for all appointments that are cancelled
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EClerx Mega off campus Drive – Skills Required For Analyst
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Good at problem solving and root cause analysis
- Professional in conduct/behavior, appearance and communication
- Understanding of web technology and cable setup
- Needs to have ability to adapt to perpetual changes as per Business requirement.
- Must be reliable in terms of attendance and timing
- Flexible for 24X7 Shifts (Night shifts)
- Ability of analyzing information and evaluating results to choose the best solution and solve problems
- Basic Knowledge of excel
- Experience in Troubleshooting related process
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HOW TO APPLY FOR eClerx Mega off campus Drive 2023 ?
To apply for the eClerx Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Analyst Role – Mumbai
Analyst Role – Pune
Analyst Role – Chandigarh
Senior Analyst Role – Gurgaon
eClerx Mega off campus Drive 2023 – Frequently Asked Question?
What is the eClerx selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
