Exciting Opportunity at Conneqt: Walk-in Interviews – 2023

Exciting Opportunity at Conneqt: Walk-in Interviews for Multiple Roles. 12 Pass candidates can apply for these post.

Complete details are given below:-

• Company – Conneqt
• Roles – Customer Support Executive/Lead Generation Executive/Telecollections Executive/Sr. Executive Accounts
• Qualification – 12 Pass
• Location – Kolkata/ Noida/ Chennai/ Pune/ Hyderabad/ Bangalore
• Work Experience – 0-5 years
• Salary – 1 LPA – 2.25 LPA

ABOUT THE COMPANY

Conneqt Business Solutions (formerly known as Tata Business Support Services) is a leading business process outsourcing (BPO) company based in India. It is a subsidiary of Quess Corp Limited, one of India’s largest integrated business services providers. Conneqt specializes in delivering customer management and business process management solutions to clients across various industries.

Here are some key points about Conneqt Business Solutions:

Services Offered: Conneqt offers a wide range of services, including customer support, technical support, telesales, collections, data management, analytics, back-office operations, and digital marketing solutions. They cater to both domestic and international clients.

Industry Expertise: The company has extensive experience serving clients from diverse sectors such as telecommunications, banking and financial services, e-commerce, healthcare, retail, technology, travel and hospitality, and more. They tailor their solutions to meet industry-specific requirements.

Global Presence: Conneqt operates with a global footprint, serving clients across multiple geographies, including India, the United States, Europe, the Middle East, and Asia Pacific. Their widespread presence allows them to provide localized support and services to clients in different regions.

Technology and Innovation: Conneqt leverages advanced technologies and digital solutions to enhance customer experiences and improve operational efficiency. They utilize automation, artificial intelligence (AI), chatbots, analytics, and cloud-based platforms to drive process optimization and deliver scalable solutions.

Focus on Customer Experience: Conneqt places a strong emphasis on delivering exceptional customer experiences. They adopt customer-centric strategies, invest in employee training and development, and continuously refine their processes to meet evolving customer expectations.

Quality and Compliance: The company maintains high-quality standards and adheres to industry best practices. They have robust quality assurance frameworks in place to ensure service excellence and regulatory compliance, including data privacy and security.

Employee Engagement: Conneqt recognizes the importance of its employees and emphasizes their engagement and professional growth. They provide training programs, career advancement opportunities, and a positive work environment to foster employee satisfaction and retention.

Awards and Recognitions: Conneqt has received several accolades for its performance and expertise in the BPO industry. They have been recognized for their customer service, technology adoption, innovation, and commitment to excellence.

What you will be doing as Customer Support Executive

• Responding to Customer Inquiries: You will be answering customer queries, concerns, and complaints via various channels such as phone, email, live chat, or social media. Your aim is to provide accurate and helpful information to resolve customer issues promptly.
• Troubleshooting and Problem Solving: You will analyze customer problems and troubleshoot technical issues they may be experiencing. This involves understanding the product or service and using available resources to identify solutions and guide customers towards resolution.
• Providing Product/Service Information: Customers may seek information about the company’s offerings, features, pricing, or policies. As a Customer Support Executive, you will have to possess in-depth knowledge of the products or services to provide accurate information and assist customers in making informed decisions.
• Assisting with Order Management: You may be responsible for processing customer orders, tracking shipments, and coordinating with other departments to ensure timely delivery. This includes updating order information, addressing order-related issues, and managing returns or exchanges if required.
• Maintaining Customer Records: You will be responsible for accurately documenting customer interactions, inquiries, and resolutions in a customer relationship management (CRM) system. This helps in tracking customer history and providing a seamless experience in future interactions.
• Resolving Customer Complaints: Handling dissatisfied or irate customers is a crucial part of the role. You will need to demonstrate strong communication and problem-solving skills to address customer complaints effectively and turn negative experiences into positive ones.
• Escalating Issues: If a customer’s problem cannot be resolved immediately, you may need to escalate the issue to a supervisor or a higher level of support. This requires good judgment to identify situations that require further attention and ensure a satisfactory resolution.
• Building Customer Relationships: As a representative of the company, you will play a crucial role in building and maintaining positive relationships with customers. This involves displaying empathy, patience, and professionalism while interacting with customers to enhance their overall experience.

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What you will be doing as Lead Generation Executive

• Prospecting and Research: You will conduct market research and use various tools and techniques to identify potential leads within the target market. This may involve researching industry trends, analyzing competitor activities, and utilizing databases or online platforms to gather relevant information.
• Lead Identification: You will identify potential customers or clients who may have an interest in the company’s products or services. This can be done through various channels, including cold calling, email marketing, social media outreach, attending industry events, or utilizing lead generation software.
• Lead Qualification: Once potential leads are identified, you will qualify them based on specific criteria set by the company. This involves assessing their level of interest, budget, purchasing authority, and any other relevant factors to determine if they are a good fit for the company’s offerings.
• Outreach and Communication: As a Lead Generation Executive, you will reach out to qualified leads through various communication channels such as phone calls, emails, or social media messaging. Your aim will be to initiate conversations, provide information about the company’s products or services, and nurture the leads towards the next stage of the sales process.
• Lead Nurturing: Some leads may not be ready to make a purchasing decision immediately. In such cases, you will engage in lead nurturing activities, which involve building relationships with leads over time through regular follow-ups, providing valuable content, addressing their questions or concerns, and staying on their radar until they are ready to convert.
• Collaboration with Sales Teams: You will work closely with the sales team to ensure a smooth handoff of qualified leads. This includes providing them with detailed lead information, updating the CRM system, and coordinating efforts to convert leads into customers.
• Performance Tracking and Reporting: As a Lead Generation Executive, you will monitor and track the effectiveness of lead generation strategies and campaigns. This involves analyzing data, measuring key performance indicators (KPIs), and preparing regular reports to assess the success of lead generation efforts and identify areas for improvement.
• Continuous Learning and Improvement: Staying up-to-date with industry trends, market changes, and evolving lead generation techniques is essential. As a Lead Generation Executive, you will continuously learn and adapt your strategies to optimize lead generation and contribute to the company’s growth.

What you will be doing as Telecollections Executive

• Customer Communication: You will be responsible for making outbound calls to customers who have overdue payments. Your objective will be to establish contact, discuss the outstanding balance, and negotiate payment arrangements.
• Payment Collection: As a Telecollections Executive, your main goal is to collect payments from customers. You will provide information on outstanding balances, payment options, and repayment plans. You may process payments over the phone or provide instructions for customers to make payments through other channels.
• Customer Assistance: You will assist customers who may have inquiries, concerns, or disputes related to their accounts. This requires providing accurate and helpful information, addressing customer queries, and working to resolve any issues that may be preventing payment.
• Negotiation and Settlement: In cases where customers are unable to pay the full outstanding amount, you may negotiate payment plans or settlements based on the company’s guidelines and policies. This involves assessing the customer’s financial situation and finding mutually agreeable solutions to resolve the debt.
• Compliance with Regulations: Telecollections Executives must adhere to legal and ethical guidelines related to debt collection practices. This includes following local regulations, such as the Fair Debt Collection Practices Act (FDCPA) in the United States, and maintaining customer confidentiality and data protection.
• Record-Keeping and Documentation: Accurate documentation of all customer interactions, payment arrangements, and any agreements reached is essential. You will maintain detailed records of collections activities in a customer relationship management (CRM) system or other designated software.
• Reporting: Telecollections Executives often provide regular reports to management or supervisors regarding collection efforts, account statuses, and overall performance. These reports help monitor progress, identify trends, and assess the effectiveness of collection strategies.
• Customer Relationship Management: Building positive customer relationships is important in the collections process. While dealing with overdue payments, you should strive to maintain professionalism, empathy, and a customer-focused approach to foster a positive customer experience.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Conneqt (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR KOLKATA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR PUNE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Conneqt (walk-in) – Frequently Asked Question?

What is Conneqt Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Electricpe for freshers?

The average of 1 LPA – 2.25 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.