Firstsource Mega off campus Drive 2023 | CSA/Sr. CSA
Firstsource Mega off campus Drive 2023 For CSA/Sr. CSA Roles. Any Graduate candidates can apply for the post.
Table of Contents
Firstsource Mega off campus Drive – Overview
- Company – Firstsource
- Role – CSA/Sr. CSA
- Qualification – Any Graduate
- Experience – 0-3 years
- Location – Mumbai/ Chennai/ Hyderabad/Bangalore
- Salary – 2 LPA – 3 LPA
ABOUT Firstsource COMPANY
Firstsource Solutions is a leading global business process outsourcing (BPO) company headquartered in India. With a strong presence in various countries, including the United States, the United Kingdom, and the Philippines, Firstsource offers a wide range of outsourcing services, including customer support, healthcare, finance, and digital transformation solutions. The company specializes in helping organizations improve customer experience, streamline operations, and achieve cost efficiencies through innovative technology and domain expertise. Firstsource is known for its commitment to delivering high-quality, customized solutions to its clients across diverse industries, making it a trusted partner in the outsourcing industry.
Firstsource Mega off campus Drive – Roles & Responsibilities For CSA
- Responds to incoming/outgoing calls from the customers to solve queries and provide alternative options & also to change any account information with General maintenance upon customers’ request.
- Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
- Ensures all information provided is post verification and authentication as per the Data protection Act
- Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
- Updates the client software with customer information, queries and Service requests.
- Provides new thoughts and ideas for process improvements
- Works in conjunction with process requirements and metrics (SLA)
- Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by customer
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Firstsource Mega off campus Drive – Skills Required For CSA
- Strong Communication: Excellent verbal and written communication skills to interact effectively with customers.
- Empathy: Ability to understand and empathize with customers’ needs and concerns.
- Problem-Solving: Proficiency in identifying issues and finding practical solutions.
- Patience: Capacity to remain calm and patient when dealing with challenging customers or situations.
- Time Management: Effective time management skills to handle multiple inquiries efficiently.
- Technical Proficiency: Familiarity with relevant software and tools for customer support and data management.
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HOW TO APPLY FOR Firstsource Mega off campus Drive 2023 ?
To apply for the Firstsource Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
CSA Role – Mumbai
CSA Role – Chennai
CSA Role – Hyderabad
Senior CSA Role – Hyderabad
Firstsource Mega off campus Drive 2023 – Frequently Asked Question?
What is the Firstsource selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2 LPA – 3 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.