Grow Your Career with Wipro Walk-in Interviews – 2023

Grow Your Career with Wipro Walk-in Interviews for Non-Voice Process Role. Any Graduate candidates can apply for these post.

Complete details are given below:-

• Company – Wipro
• Roles – Non-Voice Process
• Qualification – Any Graduate
• Location – Hyderabad
• Work Experience – 0-1 years
• Salary – 1.5 LPA -3 LPA

ABOUT THE COMPANY

Wipro Limited, commonly known as Wipro, is an Indian multinational technology company that provides information technology, consulting, and business process services. It was founded in 1945 by Mohamed Hashem Premji as a vegetable oil company and later diversified into various industries. Wipro’s headquarters are located in Bangalore, India.

Wipro has grown to become one of the largest IT companies in India and has a global presence with offices in over 60 countries. The company operates through various business divisions, including IT services, IT products, consulting services, and business process outsourcing.

Wipro’s IT services division offers a wide range of services such as application development and maintenance, system integration, cloud computing, cybersecurity, data analytics, and infrastructure services. The company serves clients across multiple industries, including banking and financial services, healthcare, retail, manufacturing, telecommunications, and energy.

Wipro’s IT products division develops and sells software products to enterprises and governments. They offer solutions in areas such as customer relationship management, enterprise resource planning, business intelligence, and product lifecycle management.

The consulting services division of Wipro provides strategic and operational consulting to help clients optimize their business processes, improve efficiency, and drive digital transformation. Their services include technology consulting, business strategy, and operations consulting.

In addition to IT services and consulting, Wipro also has a business process outsourcing (BPO) division that handles various back-office operations for clients, such as customer support, finance and accounting, human resources, and procurement.

Wipro has a strong focus on innovation and invests heavily in research and development to stay at the forefront of technology. The company has established innovation centers and labs around the world to collaborate with clients, universities, and technology partners.

Wipro has received numerous awards and recognition for its performance, corporate governance, and sustainability practices. It is listed on the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) in India, as well as on the New York Stock Exchange (NYSE) in the United States.

What you will be doing as Non-Voice Process

1. Customer Support: Non-voice process executives are responsible for addressing customer queries and concerns through written communication channels. They provide timely and accurate responses, troubleshoot issues, and ensure customer satisfaction.
2. Email Correspondence: Handling incoming and outgoing emails is a key aspect of non-voice process roles. Executives must understand customer requirements, draft professional and clear responses, and maintain proper email etiquette.
3. Chat Support: Non-voice process executives may also engage in real-time chat conversations with customers. They assist with inquiries, provide product information, resolve issues, and ensure a positive customer experience.
4. Social Media Interaction: Some non-voice process roles involve managing customer interactions on social media platforms. Executives monitor social media channels, respond to customer comments or messages, and escalate issues as necessary.
5. Documentation and Reporting: Non-voice process executives often maintain records of customer interactions, update databases or ticketing systems, and generate reports on customer feedback, trends, and common issues for analysis and improvement purposes.
6. Product Knowledge: It is important for non-voice process executives to have a comprehensive understanding of the company’s products or services. They should be able to effectively communicate product features, benefits, and usage instructions to customers.
7. Problem Solving: Non-voice process roles require the ability to analyze customer issues, identify root causes, and provide appropriate solutions or escalate problems to the relevant department for resolution.
8. Quality Assurance: Ensuring the quality of written communication is crucial in non-voice process roles. Executives may be responsible for adhering to quality standards, following predefined processes, and continuously improving their communication skills.
9. Multitasking and Time Management: Non-voice process executives often handle multiple customer inquiries simultaneously. They need to manage their time effectively, prioritize tasks, and provide timely responses while maintaining accuracy.
10. Collaboration: Non-voice process roles may involve collaboration with other teams or departments, such as technical support or sales. Executives may need to coordinate with colleagues to resolve complex issues or provide additional information to customers.

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Skills Required for Non-Voice Process

1. Written Communication: Strong written communication skills are crucial as non-voice process executives primarily interact with customers through written channels. They should be able to convey information clearly, concisely, and effectively, while maintaining proper grammar, spelling, and punctuation.
2. Customer Service: Excellent customer service skills are essential to address customer inquiries, provide support, and ensure customer satisfaction. Non-voice process executives should be patient, empathetic, and skilled at handling customer concerns or complaints in a professional and courteous manner.
3. Language Proficiency: Proficiency in the language(s) used for communication is essential. This includes having a strong command of grammar, vocabulary, and comprehension. Additionally, for multilingual positions, fluency in multiple languages can be an advantage.
4. Typing Skills: Since non-voice process executives primarily communicate through written channels, fast and accurate typing skills are important. They should be able to type quickly and accurately to maintain productivity and response time.
5. Problem Solving: Non-voice process roles often involve addressing customer issues and finding appropriate solutions. Strong problem-solving skills help executives analyze problems, think critically, and provide effective resolutions or escalate complex issues to the relevant teams.
6. Active Listening: Even though non-voice process executives don’t interact with customers verbally, active listening skills are still valuable. They should be able to understand customer concerns, read between the lines, and ask clarifying questions to ensure they fully comprehend the customers’ needs.
7. Multitasking: Non-voice process executives often handle multiple customer inquiries simultaneously. The ability to multitask, prioritize tasks, and manage time efficiently is crucial to maintain productivity and provide timely responses to customers.
8. Technology Proficiency: Proficiency in using computer systems, email platforms, chat applications, and customer relationship management (CRM) software is important in non-voice process roles. Executives should be comfortable with using various digital tools and quickly adapt to new technologies.
9. Attention to Detail: Paying attention to detail is crucial in written communication to ensure accuracy and quality. Non-voice process executives should carefully review and proofread their responses to eliminate errors and maintain professional standards.
10. Adaptability: Non-voice process roles may require adapting to changing customer demands, processes, or technologies. Being flexible and open to learning new skills or methods is important for success in such roles.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Wipro (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Wipro (walk-in) – Frequently Asked Question?

What is Wipro Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Wipro for freshers?

The average of 1.25 LPA-2 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.