Join Techmahindra Work From Home: Now Hiring Chat process ,Non Voice

Join Techmahindra Work From Home: Now Hiring Chat process ,Non Voice. 12 Pass,Any Graduate candidates can apply for the post.

Complete details are given below:-

• Company -Techmahindra Work From home
• Roles -Chat process ,Non Voice
• Qualifications -12 Pass,Any Graduate
• Location -Remote ( Work From Home )
• Work Experience -0- 5
• Salary -3 LPA – 5 LPA

ABOUT THE COMPANY

Tech Mahindra is an Indian multinational technology company that specializes in providing digital transformation, consulting, and business process outsourcing services. It is a part of the Mahindra Group conglomerate and is headquartered in Pune, Maharashtra, India.

Founded in 1986, Tech Mahindra started as a joint venture between Mahindra & Mahindra and British Telecommunications plc (BT). Over the years, the company has grown exponentially and has established a strong global presence, serving clients in various industries such as telecommunications, manufacturing, healthcare, banking, and more.

Tech Mahindra offers a wide range of services that encompass areas such as application development, system integration, data analytics, cloud computing, cybersecurity, and enterprise mobility. The company leverages cutting-edge technologies like artificial intelligence, machine learning, Internet of Things (IoT), and blockchain to help its clients drive innovation, improve operational efficiency, and enhance customer experience.

Tech Mahindra is committed to sustainability and corporate social responsibility. It focuses on initiatives related to education, healthcare, environmental conservation, and community development. The company has been recognized for its efforts in promoting diversity, inclusion, and ethical business practices.

With a global workforce of over 125,000 professionals spread across multiple countries, Tech Mahindra operates in diverse markets, including the United States, Europe, Asia-Pacific, and the Middle East. It has built strong relationships with leading technology partners and has collaborated with academia and research institutions to stay at the forefront of technological advancements.

In recent years, Tech Mahindra has embarked on a journey to embrace digital transformation and has been investing in emerging technologies and capabilities. It aims to be a trusted partner for organizations seeking digital solutions and to enable the digital transformation of industries across the globe.

Overall, Tech Mahindra is a prominent player in the technology services industry, known for its expertise in digital transformation, innovative solutions, and commitment to sustainability.

JOB RESPONSIBILITIES FOR THE POST OF Chat process ,Non Voice

• Responding to Customer Inquiries: You will be responsible for addressing customer queries, concerns, and requests through the chat platform. This involves understanding customer needs and providing accurate and timely responses.
• Documentation and Record-Keeping: Properly documenting customer interactions, issues, and resolutions is important for future reference and analysis. You may be required to maintain accurate records and update customer profiles or databases.
• Providing Support: You may need to assist customers in troubleshooting technical issues, navigating through products or services, or understanding policies and procedures. It is important to offer clear instructions and guidance to help customers resolve their concerns.
• Problem Resolution: You should possess problem-solving skills to identify and resolve customer issues effectively. This may involve escalating complex problems to higher-level support or collaborating with other teams to find appropriate solutions.
• Maintaining Professionalism: Maintaining a professional and courteous tone while communicating with customers is essential. You should exhibit patience, empathy, and excellent written communication skills to ensure a positive customer experience.
• Adhering to Guidelines and Policies: Following company guidelines, policies, and procedures is crucial to ensure consistency and meet quality standards. You should have a good understanding of the company’s products, services, and processes to provide accurate information to customers.
• Multitasking and Time Management: Chat processes often involve handling multiple customer conversations simultaneously. Being able to manage time effectively, prioritize tasks, and switch between different chats efficiently is crucial.
• Continuous Improvement: Actively seeking feedback, learning from experiences, and incorporating improvements is an important aspect of any customer support role. Sharing customer insights and suggestions with relevant teams can contribute to the overall enhancement of products and services.

SKILLS REQUIRED FOR Chat process ,Non Voice

• Written Communication: Strong written communication skills are crucial for chat-based interactions. You should be able to convey information clearly, concisely, and accurately. Pay attention to grammar, spelling, punctuation, and overall clarity in your written responses.
• Empathy and Customer Focus: Demonstrating empathy and a customer-centric approach is essential in chat-based support. Show understanding and compassion towards customers’ issues or frustrations, and strive to provide solutions that meet their needs effectively.
• Typing Speed and Accuracy: Since chat interactions rely on written communication, having a good typing speed is beneficial. Aim to improve your typing speed without compromising accuracy. This skill helps you respond promptly to customer queries.
• Active Listening: Even though chat interactions don’t involve voice communication, active listening is still important. Pay close attention to customer concerns, requests, and any specific details they provide. This helps you understand their needs accurately and respond appropriately.
• Problem-Solving: Strong problem-solving skills enable you to identify customer issues, analyze them, and find appropriate solutions. Be proactive in finding resolutions and display a willingness to go the extra mile to address customer concerns.
• Multi-Tasking: Chat-based support often involves managing multiple customer conversations simultaneously. Being able to handle multiple chats efficiently, switch between tasks, and prioritize inquiries is crucial to maintain productivity and meet customer expectations.
• Product and Process Knowledge: Acquiring in-depth knowledge of the products, services, and processes you support is vital. This enables you to provide accurate and reliable information to customers, helping them make informed decisions and troubleshoot effectively.
• Patience and Calmness: Some customers may be frustrated or upset when they reach out for support. Maintaining a calm and patient demeanor helps defuse tense situations and provides reassurance to customers. Responding professionally and respectfully is essential in these scenarios.

HOW TO APPLY FOR Techmahindra (work from home)RECRUITMENT 2023 ?

To apply for the Techmahindra (work from home)2023 interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to the company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES NEED TO SEND THEIR RESUME TO BELOW AIL ID

Techmahindra (work from home)Recruitment 2023 – Frequently Asked Question ?

What is the Techmahindra (work from home) selection process?

The selection process will be based on a Written test followed by Technical and Hr interviews.

What is the Techmahindra (work from home)salary for freshers?

The average of 3 LPA – 5 LPA is based on the reports of Glassdoor and Ambition Box.

Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information