Walk-in Drive at Foundever for Voice Process Role. 12 Pass/ Any Graduate/ PG candidates can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Foundever
- Roles – Voice Process
- Qualification – 12 Pass/ Any Graduate/ PG
- Location – Hyderabad
- Work Experience – 0-3 Years
- Salary – 1 LPA – 3 LPA
ABOUT THE COMPANY
Foundever is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 160,000 employees and $1.7 billion in revenue.
Foundever started as a subsidiary of United Technologies before being bought by then-President James Lynch in 1985. It grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ. Group Acticall, the current owner and operator, acquired Sitel in 2015.
What you will be doing as Voice Process
- Receiving and handling customer calls: Answering incoming calls from customers, listening to their concerns, inquiries, or requests, and providing assistance or appropriate information.
- Resolving customer issues: Working to troubleshoot and resolve customer problems or complaints, following established guidelines or protocols, and striving to provide satisfactory solutions.
- Providing product or service information: Offering accurate and up-to-date details about products, services, pricing, features, and other relevant information to assist customers in making informed decisions.
- Recording and documenting interactions: Documenting customer interactions, including the nature of the inquiry, the actions taken, and any additional notes or details that may be relevant for future reference or analysis.
- Escalating complex issues: Identifying issues that require further expertise or higher-level assistance and escalating them to the appropriate department or individual for resolution.
- Maintaining customer satisfaction: Ensuring a positive customer experience by actively listening, displaying empathy, being patient, and demonstrating effective communication skills.
- Adhering to policies and procedures: Following organizational guidelines, protocols, and scripts to maintain consistency and ensure compliance with established standards.
- Collaborating with team members: Working with colleagues and supervisors to address customer concerns, share knowledge and best practices, and contribute to a collaborative and supportive work environment.
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Skills Required for Voice Process
- Communication Skills: Strong verbal communication skills are vital. Voice process professionals need to express themselves clearly, listen actively, and effectively convey information to customers.
- Language Proficiency: Proficiency in the relevant language(s) is crucial. This includes proper grammar, pronunciation, and vocabulary to ensure clear and accurate communication with customers.
- Active Listening: Active listening is essential to understand customer needs, concerns, and inquiries accurately. It involves paying attention, asking clarifying questions, and demonstrating empathy to provide appropriate responses.
- Problem-Solving: Voice process professionals should possess strong problem-solving abilities. They need to analyze customer issues, identify underlying problems, and propose effective solutions or escalate complex issues to the appropriate channels.
- Customer Service Orientation: A customer-centric mindset is essential. Voice process professionals should genuinely care about providing excellent service, be patient, empathetic, and strive to exceed customer expectations.
- Patience and Resilience: Customer interactions can sometimes be challenging or demanding. Patience and resilience are necessary to remain calm, composed, and focused on resolving issues even in stressful situations.
- Multitasking and Time Management: Voice process roles often involve handling multiple tasks simultaneously, such as accessing customer information systems, taking notes, and providing real-time assistance. Effective multitasking and time management skills are important to ensure efficiency.
- Product and Process Knowledge: A solid understanding of the products, services, and processes of the company or organization is crucial. Voice process professionals should possess knowledge about offerings to provide accurate information and guidance to customers.
- Adaptability: Adaptability is necessary to navigate through various customer situations and adapt to changing processes, technologies, or customer demands. Flexibility and a willingness to learn are important qualities.
- Teamwork and Collaboration: Voice process professionals often work in team environments. Collaboration with colleagues, supervisors, and other departments is essential for knowledge sharing, problem-solving, and maintaining consistent service levels.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Foundever (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice Process |
| Experience | 0-3 Years |
| Date | 19th June – 23 June |
| Time | 11.00 AM – 6.00 PM |
| walk-in Address: | Cyberpearl 2nd Floor, 2nd Block, hitech city, Madhapur, Hyderabad 500081. Near Indian Oil Petrol Pump and Raidurg Metro Station. |
Foundever (walk-in) – Frequently Asked Question?
What is Foundever Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Foundever for freshers?
The average of 1 LPA-3 LPA is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
