Walk-in Interviews at BDO India: Voice Process Positions Available Now-2023

Walk-in Interviews at BDO India: Voice Process Positions. 12 Pass Candidates can apply for the post.

Complete details are given below:-

• Company – BDO India
• Roles – Voice Process
• Qualification – 12 Pass
• Location – Pune
• Work Experience – 0-2 years
• Salary – 1.5 LPA – 3 LPA

ABOUT THE COMPANY

BDO India is a member firm of the global BDO network, providing audit, tax, and advisory services in India. BDO India operates as a partnership firm and is headquartered in Mumbai. It is part of the BDO International network, which is one of the largest accounting and consulting organizations globally.

BDO India offers a comprehensive range of professional services to a diverse client base, including multinational corporations, domestic companies, government entities, and non-profit organizations. The firm’s service offerings include:

Audit and Assurance: BDO India provides auditing and assurance services to help clients ensure the accuracy and reliability of their financial statements. They conduct financial audits, internal audits, and special purpose audits, complying with relevant accounting standards and regulatory requirements.

Tax Advisory: BDO India offers tax consulting and compliance services, assisting clients in navigating complex tax laws and optimizing their tax positions. They provide guidance on direct and indirect taxes, transfer pricing, tax planning, and compliance reporting.

Advisory Services: BDO India provides a range of advisory services to support clients in making strategic business decisions. This includes financial advisory, risk advisory, business restructuring, transaction advisory, and forensic investigation services.

Consulting: BDO India offers management consulting services to help clients improve their business operations and drive growth. Their consulting services cover areas such as business strategy, process improvement, technology implementation, organizational development, and performance optimization.

Outsourcing Services: BDO India provides outsourcing solutions, including accounting, payroll, and back-office support services. These services help clients streamline their operations, reduce costs, and focus on their core business activities.

BDO India serves clients across various industries, including manufacturing, retail, financial services, technology, healthcare, hospitality, and real estate. The firm’s professionals possess industry-specific knowledge and expertise to address the unique challenges and opportunities faced by clients in different sectors.

BDO India is committed to delivering high-quality services and maintaining the highest professional and ethical standards. The firm focuses on building long-term relationships with clients and providing them with practical and innovative solutions to support their business objectives.

As a member of the BDO International network, BDO India can leverage the global resources, knowledge, and expertise of the network to deliver comprehensive services and assist clients with their cross-border needs.

What you will be doing as Voice Process

• Customer Service: Serving as the frontline representative for the organization, you will interact with customers and address their inquiries, concerns, or requests. This involves actively listening to customers, understanding their needs, and providing timely and accurate information or solutions.
• Inbound and Outbound Calls: Handling incoming calls from customers seeking assistance or information. This includes managing outbound calls to follow up with customers, conduct surveys, or provide updates as necessary.
• Issue Resolution: Troubleshooting and resolving customer issues by providing step-by-step guidance, troubleshooting tips, or escalating complex problems to appropriate departments or higher-level support teams.
• Product or Service Knowledge: Developing a strong understanding of the organization’s products, services, policies, and procedures. This knowledge enables you to answer customer inquiries effectively and provide accurate information.
• Documentation and Data Entry: Recording customer interactions, issues, and resolutions accurately in the organization’s systems or databases. This helps in maintaining records for future reference and tracking customer concerns.
• Cross-Selling and Up-Selling: Identifying opportunities to promote additional products or services to customers based on their needs or preferences. This involves effectively communicating the value and benefits of relevant offerings.
• Quality Assurance: Adhering to established quality standards and processes to ensure that customer interactions are handled professionally, efficiently, and with a high level of customer satisfaction.
• Communication and Rapport Building: Building rapport with customers through effective verbal communication skills, including a friendly tone, empathy, and active listening. This helps in creating a positive customer experience.
• Adapting to Changing Requirements: Being flexible and adaptable to handle diverse customer inquiries and evolving business needs. This may involve learning new tools, technologies, or procedures to provide optimal support.
• Continuous Improvement: Actively seeking feedback from supervisors or quality assurance teams, identifying areas of improvement, and actively participating in training or coaching sessions to enhance your skills and knowledge.

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Skills Required for Voice Process

• Customer Service: Serving as the frontline representative for the organization, you will interact with customers and address their inquiries, concerns, or requests. This involves actively listening to customers, understanding their needs, and providing timely and accurate information or solutions.
• Inbound and Outbound Calls: Handling incoming calls from customers seeking assistance or information. This includes managing outbound calls to follow up with customers, conduct surveys, or provide updates as necessary.
• Issue Resolution: Troubleshooting and resolving customer issues by providing step-by-step guidance, troubleshooting tips, or escalating complex problems to appropriate departments or higher-level support teams.
• Product or Service Knowledge: Developing a strong understanding of the organization’s products, services, policies, and procedures. This knowledge enables you to answer customer inquiries effectively and provide accurate information.
• Documentation and Data Entry: Recording customer interactions, issues, and resolutions accurately in the organization’s systems or databases. This helps in maintaining records for future reference and tracking customer concerns.
• Cross-Selling and Up-Selling: Identifying opportunities to promote additional products or services to customers based on their needs or preferences. This involves effectively communicating the value and benefits of relevant offerings.
• Quality Assurance: Adhering to established quality standards and processes to ensure that customer interactions are handled professionally, efficiently, and with a high level of customer satisfaction.
• Communication and Rapport Building: Building rapport with customers through effective verbal communication skills, including a friendly tone, empathy, and active listening. This helps in creating a positive customer experience.
• Adapting to Changing Requirements: Being flexible and adaptable to handle diverse customer inquiries and evolving business needs. This may involve learning new tools, technologies, or procedures to provide optimal support.
• Continuous Improvement: Actively seeking feedback from supervisors or quality assurance teams, identifying areas of improvement, and actively participating in training or coaching sessions to enhance your skills and knowledge.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the BDO India (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR PUNE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

BDO India (walk-in) – Frequently Asked Question?

What is BDO India Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at BDO India for freshers?

The average of 1.5 LPA – 3 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.