WTW Mega off campus Drive 2023 for Service Desk Analyst Role. BE/BTech/Any graduate candidates can apply for the post.
Table of Contents
WTW Mega off campus Drive – Overview
- Company – WTW
- Role – Service Desk Analyst
- Qualification – BE/BTech/Any graduate
- Experience – 0-4 Years
- Location – Mumbai
- Salary – 2.5 LPA – 4 LPA
ABOUT WTW COMPANY
WTW, formerly known as Willis Towers Watson, is a global consulting and advisory firm specializing in risk management, insurance, employee benefits, and human capital solutions. With a focus on helping organizations navigate complex challenges, WTW offers a wide range of services related to risk assessment, talent management, compensation strategies, and more. By leveraging data analytics and industry expertise, the company assists clients in making informed decisions to enhance business performance and mitigate risks. WTW’s comprehensive approach aims to address the evolving needs of businesses in an ever-changing market landscape. Please note that there may have been developments or changes with WTW since my last update in September 2021.
WTW Mega off campus Drive – Roles & Responsibilities For Service Desk Analyst
- Responsible For Answering Telephone Calls In A Polite And Timely Manner While Achieving Agreed Call Wait Levels.
- Logging All Relevant Incident/Service Request Details, Allocating, Categorization And Prioritization.
- Fulfills Requests To IT Systems In Accordance With The Controls And Requirements That Govern Information Security Access.
- To Strive To Attain The Highest Possible First-Time Service Resolution Rate For Customers.
- To Maintain A Comprehensive Understanding Of The Service Desk Knowledge Base Systems To Deliver An Unparalleled Customer Service Experience.
- Keeping Colleagues Informed Of Incident Progress, Notifying Them Of Impending Changes Or Agreed Outages, Etc.
- Provide Positive Feedback And Input Regarding Current Processes And Provide Performance Improvement Documentation.
- Provide The Highest Levels Of Customer Support And Satisfaction In-Line With The Company’s Policy And Procedures.
- Follow-Up & Closing All Resolved Incidents And Requests.
- Own And Progress Incidents And Requests With Other Technology Teams.
- Continuous Adherence To SLA As Per WTW Policy.
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WTW Mega off campus Drive – Skills Required For Service Desk Analyst
- 0-4 Years Experience As A Service Desk Analyst
- Service Now
- ITIL
- Excel (Pivot, Macros, Formula Etc.) And PowerPoint
- Understanding Of Active Directory, Privileged Access Management Controls
- Basics Of IT Auditing And IT Risk Concepts
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HOW TO APPLY FOR WTW Mega off campus Drive 2023 ?
To apply for the WTW Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Service Desk Analyst Role – Mumbai
WTW Mega off campus Drive 2023 – Frequently Asked Question?
What is the WTW selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5 LPA – 4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
