WNS is hiring walk-in drive for Customer Success Associate & Chat Support role with 0-1 years of experience. Candidate’s must be BEd/BA/BCA/BBA/BMS/BCom/BArch pass out to apply for these post.
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The complete details of these job are as follows:
- Company – WNS
- Role – Customer Success Associate / Chat Support
- Qualification – BEd/BA/BCA/BBA/BMS/BCom/BArch
- Experience – 0 – 1 year
- Location – Pune / Gurgaon
- Salary – 3 LPA – 5 LPA
ABOUT THE COMPANY
WNS (Holdings) Limited is a global business process management company headquartered in Mumbai, India. The company provides a wide range of services such as finance and accounting, customer care, research and analytics, technology solutions, and industry-specific services to clients in various industries including healthcare, banking and financial services, insurance, travel, and retail.
Its has operations in over 16 countries across the Americas, Europe, Asia Pacific, and Africa. The company has a diverse client base including Fortune 500 companies, mid-size companies, and small businesses.
It was founded in 1996 as a captive unit of British Airways and was later spun off as an independent company in 2002. Since then, the company has grown rapidly through organic growth and acquisitions, expanding its service offerings and global footprint. Today, it has over 45,000 employees and is listed on the New York Stock Exchange.
What you will be doing as an Customer Success Associate job?
1. Client Relationship Management: Build and maintain strong relationships with clients, serve as a primary point of contact, and ensure client satisfaction.
2. Customer Service: Respond to client inquiries and resolve issues or complaints in a timely and professional manner. This may include managing client accounts, tracking progress, and providing regular updates.
3. Sales Support: Collaborate with sales teams to identify new opportunities and help close deals.
4. Analytics: Analyze data to identify trends, patterns, and insights that can inform client strategies and improve customer experience.
5. Process Improvement: Identify areas for improvement in existing processes and recommend changes to improve efficiency and effectiveness.
6. Training and Onboarding: Educate clients on WNS services, products, and offerings, and ensure smooth onboarding for new clients.
7. Team Collaboration: Work closely with cross-functional teams such as operations, finance, and technology to ensure seamless delivery of services to clients.
8. Documentation: Maintain accurate and up-to-date records of client interactions, transactions, and other relevant information.
What you will be doing as an Chat Support job ?
1. Chat Support: Respond to customer inquiries and resolve issues or complaints in a timely and professional manner through online chat.
2. Customer Service: Deliver exceptional customer service to ensure customer satisfaction and retention.
3. Sales Support: Collaborate with sales teams to identify new opportunities and help close deals through chat.
4. Product Knowledge: Develop a deep understanding of WNS products and services to effectively communicate features, benefits, and pricing to customers.
5. Technical Troubleshooting: Troubleshoot and resolve technical issues related to products or services.
6. Data Management: Accurately document customer interactions and transactions in relevant systems.
7. Quality Control: Maintain quality control by adhering to WNS policies, procedures, and guidelines.
8. Reporting: Generate reports on chat volume, customer satisfaction, and other relevant metrics.
How to apply for WNS walk-in Interview
To apply for the WNS walk in Interview Candidate need to walk in to the Venue that is given below.
Interested candidates can walk-in to the following venue that is given below
LOCATION – PUNE
DATE & TIME : 15th March – 20th March , 10:30 AM – 3:00 PM
WNS Viman Nagar, Tower C, Viman Nagar Ave 1, Sakore Nagar, Viman Nagar, Pune, Maharashtra 411014
Contact – George Pinto (8655946391)
LOCATION – GURGAON
DATE & TIME : 13th March – 17th March, 12:00 PM – 3:00 PM
Tower A2-A3, 11th floor, DLF IT SEZ Park, NH-8, Sector – 30
Contact – Mohit, Manpreet, Nayan, Amren
Frequently asked question for Walk in Interview ?
What is walk in Interview ?
A walk-in interview is like an informal meet-and-greet session that is arranged by companies for interviewing a bunch of people in a short time. Unlike scheduled interviews, you don’t need to take up a formal appointment.
What is the selection process for the role ?
The selection process is followed by Technical and HR Round.
What is the qualification for Customer Success Associate / Chat Support ?
Educational Qualification – BEd/BA/BCA/BBA/BMS/BCom/BArch
What is the average salary ?
Average WNS – Customer Success Associate / Chat Support salary in India is ranges between 3 LPA – 5 LPA.
