Accenture Mega off campus Drive 2023 : Hiring As SW/App/Cloud Tech Support Associate/ Service Desk role . BE/Btech/Any graduate Candidates can apply for the post.
Table of Contents
Accenture Mega off campus Drive 2023 – Overview
- Company – Accenture
- Role – SW/App/Cloud Tech Support Associate/ Service Desk
- Qualification – BE/Btech/Any graduate
- Experience – 1-3
- Location – Gurgaon/ Bangalore
- Salary- 3-5 LPA
ABOUT Accenture COMPANY
Accenture is a global technology and consulting firm with headquarters in Dublin, Ireland. Renowned for its expertise in digital transformation, strategy, and technology services, Accenture operates in over 200 cities across the world. The company assists organizations in various industries, including technology, healthcare, finance, and communications, to innovate and adapt to the digital age. Accenture provides a wide range of services, from management consulting to technology solutions, aimed at improving business performance and delivering value to clients. Its commitment to innovation and dedication to driving sustainable growth has established Accenture as a trusted partner for businesses and governments worldwide.
Accenture Mega off campus Drive 2023 – SW/App/Cloud Tech Support Associate Responsibilities
- Customer Support: Providing technical assistance and support to customers or clients experiencing software, application, or cloud technology issues. This includes responding to inquiries, troubleshooting problems, and resolving technical challenges via various communication channels, such as phone, email, chat, or remote access.
- Issue Diagnosis: Carefully diagnosing technical issues reported by customers, which may involve gathering information, replicating problems, and analyzing error messages or logs to identify the root causes of problems.
- Problem Resolution: Offering effective solutions and step-by-step guidance to resolve technical issues. This may involve providing software updates, configuring settings, or suggesting workarounds to ensure customers can use the technology effectively.
- Documentation: Accurately documenting customer interactions, issues, and resolutions in a support ticketing system or CRM (Customer Relationship Management) software. Maintaining detailed records helps in tracking customer history and improving service quality.
- Product Knowledge: Maintaining a deep understanding of the software applications or cloud services they support. This includes staying up-to-date with product updates, features, and best practices to provide comprehensive assistance.
Accenture Mega off campus Drive 2023 – Service Desk Responsibilities
- Technical Support: Providing technical assistance and support to end-users or customers facing IT-related problems. This includes troubleshooting hardware, software, network, and connectivity issues.
- Issue Logging and Tracking: Documenting and tracking reported issues using a ticketing system or helpdesk software. Service Desk personnel ensure that each problem is assigned a unique ticket and monitor the progress of issue resolution.
- Remote Assistance: Offering remote support to resolve issues efficiently. Service Desk professionals may use remote desktop tools or provide step-by-step instructions to assist users in resolving problems.
- Communication: Maintaining clear and effective communication with end-users or customers. This includes explaining technical solutions in non-technical language, providing status updates on ongoing issues, and managing user expectations.
- Knowledge Base Maintenance: Updating and maintaining a knowledge base or database of common technical issues and their solutions. This resource helps Service Desk professionals resolve recurring problems quickly and assists end-users in finding self-help solutions.
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Accenture off Campus Recruitment 2023 – Skills Required
- Technical Proficiency: A strong understanding of hardware, software, operating systems, and network technologies is crucial. Service Desk professionals should be able to diagnose and troubleshoot technical problems efficiently.
- Communication Skills: Excellent communication skills, both verbal and written, are essential. Service Desk personnel must explain technical solutions in a clear and understandable manner, especially when assisting non-technical users.
- Problem-Solving: Effective problem-solving skills are vital. Service Desk professionals should be able to analyze issues, identify root causes, and provide solutions or workarounds promptly.
- Customer Service: Providing exceptional customer service is a top priority. Service Desk personnel should be patient, empathetic, and customer-focused, ensuring that end-users feel valued and supported.
- Time Management: Efficiently managing multiple support requests and priorities is crucial. Service Desk professionals must prioritize tasks, adhere to service-level agreements (SLAs), and ensure timely resolution of issues.
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HOW TO APPLY FOR Accenture OFF CAMPUS RECRUITMENT 2023?
To apply for the Accenture Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Accenture Mega off campus Drive 2023 company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – SW/App/Cloud Tech Support Associate (Gurgaon Location)
Role – Service Desk (Bangalore Location)
Accenture Mega off campus Drive 2023 – Frequently Asked Question ?
What is the Accenture selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
