Amdocs Hiring Bachelor’s degree in Science/IT/Computer Science for Software Support Engineer

Amdocs is hiring Software Support Engineer Roles. Bachelor’s degree in Science/IT/Computer Science candidate can apply for the post.

Complete details are given below:-

• Company – Amdocs
• Roles – Software Support Engineer
• Qualifications – Bachelor’s degree in Science/IT/Computer Science
• Location – Gurgaon/ Pune
• Work Experience-0-5years
• Salary – 3 LPA – 8 LPA

ABOUT THE COMPANY

Amdocs is a global software and services company that specializes in providing solutions for communications, media, and entertainment industries. Headquartered in Missouri, USA, Amdocs operates in more than 85 countries and serves over 350 service providers worldwide.

Founded in 1982, Amdocs has established itself as a leading player in the telecommunications industry. The company offers a wide range of services and solutions, including customer experience management, revenue management, digital transformation, network solutions, and data analytics.

Amdocs’ customer experience management solutions help service providers deliver personalized and seamless experiences to their customers across various touchpoints, including mobile, web, and call centers. Revenue management solutions enable service providers to effectively manage billing, charging, and revenue assurance processes, ensuring accurate and timely financial operations.

In the realm of digital transformation, Amdocs assists service providers in modernizing their systems, adopting cloud-based technologies, and implementing innovative digital services. The company’s network solutions focus on optimizing network performance, ensuring efficient service delivery, and enabling the deployment of next-generation technologies like 5G.

Amdocs also emphasizes the power of data analytics to enable service providers to gain valuable insights from their vast amounts of data. By leveraging data analytics, service providers can enhance operational efficiency, personalize offerings, and make data-driven decisions.

Overall, Amdocs plays a significant role in enabling communications, media, and entertainment service providers to transform their operations, deliver exceptional customer experiences, and adapt to the evolving digital landscape. With its comprehensive portfolio of solutions and global presence, Amdocs continues to be a trusted partner for service providers looking to stay competitive in the ever-changing telecommunications industry.

Job Responsibility For Software Support Engineer Role

• Troubleshooting and Issue Resolution: Your primary responsibility is to investigate and resolve technical issues reported by users or clients. This involves analyzing problem tickets or user complaints, reproducing the issue, and identifying the root cause. You will utilize your technical expertise to troubleshoot and resolve software-related problems, either independently or by collaborating with the development team.
• Customer Support: You will interact directly with users or clients, either through phone, email, or chat, to understand their issues and provide timely and effective solutions. Your communication skills and customer service orientation will be essential in handling user inquiries, providing clear instructions, and ensuring customer satisfaction.
• Documentation and Knowledge Base: As a Software Support Engineer, you will be responsible for maintaining and updating technical documentation, including knowledge base articles, FAQs, and troubleshooting guides. This documentation helps users find solutions to common issues and enables efficient knowledge sharing within the support team.
• Bug Tracking and Reporting: You will work closely with the development team to report identified software bugs or issues. This includes documenting detailed bug reports, providing steps to reproduce the problem, and collaborating with developers to ensure timely fixes and updates.

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Skills Required For Software Support Engineer

• Technical proficiency: Strong knowledge of the software application(s) you are supporting is crucial. This includes understanding the underlying technology stack, programming languages, databases, and relevant frameworks. Familiarity with troubleshooting tools and techniques is also essential.
• Troubleshooting and problem-solving: Software Support Engineers must possess excellent problem-solving skills. You should be able to analyze and diagnose technical issues efficiently, identify root causes, and propose effective solutions. This involves a logical and systematic approach to troubleshooting, as well as the ability to think critically and adapt to different scenarios.
• Customer service and communication: Effective communication skills are essential when interacting with users or clients. You should be able to listen actively, ask relevant questions to gather information, and communicate technical concepts clearly and concisely. Patience, empathy, and a customer-centric mindset are important for providing excellent customer service.
• Documentation and knowledge management: Keeping thorough and organized documentation is crucial for a Software Support Engineer. This includes documenting troubleshooting steps, known issues, and solutions in a knowledge base or ticketing system. Strong writing skills and attention to detail are necessary for creating clear and comprehensive documentation.
• Collaboration and teamwork: Software Support Engineers often work closely with cross-functional teams, including developers, QA engineers, and product managers. The ability to collaborate effectively, share knowledge, and escalate issues when necessary is important for providing timely and efficient support.

HOW TO APPLY FOR AMDOCS 2023 ?

To apply for the Amdocs Recruitment 2023 interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to the company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

ROLE- Software Support Engineer(Gurgaon Location)

ROLE- Software Engineer(Pune Location)

Amdocs Recruitment 2023 – Frequently Asked Question ?

What is the Amdocs selection process?

The selection process will be based on a Written test followed by Technical and Hr interviews.

What is the Citi salary for freshers?

The average of 3 LPA – 8 LPA is based on the reports of Glass door and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.