American Express is hiring for the role of Customer Service Analyst in Gurugram. Graduates and postgraduates with 0 to 3 years of experience can apply. The job involves helping customers with their queries and giving correct information. Good communication and problem-solving skills are needed. It’s a great chance to start your career with a well-known global company and learn from the best in the customer service field.
Jobs Overview at American Express
| American Express Jobs Details: | |
| Company | American Express |
| Roles | Customer Service Analyst |
| Qualification | Graduate/Postgraduate |
| Location | Gurgaon |
| Work Experience | 0-3 year relevant working experience |
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Roles & Responsibilities for Customer Service Analyst
- Check and process new applications from business clients and card members.
- Talk to customers through emails or phone calls to help with their questions.
- Follow all company rules while setting up or updating accounts.
- Make sure all applications are correct and safe from fraud or risk.
- Work with other teams to fix any mistakes or missing details.
- Handle the full process of creating and managing customer accounts.
- Use different computer systems to give quick and helpful service.
- Write down important account details and suggest the best solutions.
- Work fast, do your job well, and give good-quality service.
Skills Required for Customer Service Analyst
- Can work independently in a busy place without much help.
- Good at solving problems and talking with customers or team members.
- Can handle many tasks at once and finish them on time.
- Well-organized and plans work properly.
- Has good communication skills and can talk easily with everyone in the company.
Apply Links for Customer Service Analyst Role at American Express
| Check below to apply now for the Customer Service Analyst Role (Gurgaon Location) |
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About American Express Company
American Express (Amex) is a well-known global company that provides credit cards, travel, and payment services. It started in 1850 and is based in New York, USA. The company works in more than 130 countries and is famous for its good customer service and secure payment options.
Frequently Asked Questions at American Express
What does a Customer Service Analyst do at American Express?
A Customer Service Analyst at American Express helps customers with their card or account-related queries, provides accurate information, and ensures they have a smooth and satisfying experience with the company.
Who can apply for the Customer Service Analyst role at American Express?
American Express is looking for graduates or postgraduates with 0 to 3 years of experience. Freshers with good communication skills and a positive attitude can also apply.
Where is the job location for the American Express Customer Service Analyst position?
The American Express Customer Service Analyst position is based in Gurugram, where employees work in a professional environment and receive training to improve their customer service skills.