BNY Mellon Recruiting Drive : Hiring As Technology Service Desk Analyst . Bachelors Degree Candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – BNY Mellon
- Roles – Technology Service Desk Analyst
- Qualifications -Bachelors Degree
- Location -Pune/Chennai
- Work Experience – 0-3years
- Salary -1.5 LPA – 3 LPA
ABOUT THE COMPANY
BNY Mellon, formally known as The Bank of New York Mellon Corporation, is a global financial services company headquartered in New York City. With a rich history dating back to 1784, BNY Mellon has established itself as one of the world’s largest investment management and investment services companies. The company offers a wide range of services to institutional investors, corporations, and high-net-worth individuals, including asset management, wealth management, treasury services, and custody and clearing services. BNY Mellon operates in over 35 countries and serves clients in more than 100 markets, providing expertise and innovative solutions to help clients navigate the complexities of the global financial landscape. Known for its commitment to integrity, client focus, and innovation, BNY Mellon plays a vital role in the global financial ecosystem, serving as a trusted partner for its clients’ investment and financial needs.
Job Responsibility For Technology Service Desk Analyst Role
- Technical Support: You will be responsible for receiving and responding to incoming technical inquiries, incidents, and service requests from end-users. This involves troubleshooting hardware and software issues, resolving technical problems, and providing guidance on the use of various technology systems and applications.
- Incident Management: You will log and track incidents reported by end-users, ensuring timely resolution and proper escalation if needed. This includes gathering relevant information, categorizing incidents based on severity and impact, and updating incident tickets with appropriate details and resolutions.
- User Training and Guidance: You may provide user training and guidance on technology-related topics to help users improve their understanding and effective use of systems and applications. This could involve creating user guides, conducting training sessions, or delivering remote assistance to help users resolve issues on their own.
- Documentation and Knowledge Management: Maintaining accurate documentation of common issues, solutions, and troubleshooting steps is crucial. You may be responsible for updating knowledge bases, creating FAQs, and contributing to the organization’s knowledge management system to improve efficiency and provide self-help resources to end-users.
- Hardware and Software Asset Management: You may assist in managing hardware and software assets, including tracking inventory, managing software licenses, and coordinating hardware repairs or replacements.
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Skills Required For Technology Service Desk Analyst
- Technical Proficiency: Strong technical skills and knowledge of various hardware, software, and operating systems are crucial. This includes troubleshooting skills, familiarity with common software applications, network concepts, and an understanding of IT infrastructure components.
- Customer Service: Excellent customer service skills are essential as you will be interacting directly with end-users. Being patient, empathetic, and responsive, and having the ability to explain technical concepts in a non-technical manner are key to providing a positive user experience.
- Problem-Solving: Effective problem-solving skills are critical to diagnose and resolve technical issues. You should have the ability to analyze problems, break them down into manageable components, and identify solutions in a logical and timely manner.
- Communication: Strong verbal and written communication skills are necessary to effectively communicate with end-users and technical teams. This includes active listening, clear articulation of technical information, and the ability to document and explain solutions concisely.
- Time Management: Efficient time management is important in a service desk environment where multiple requests need to be addressed promptly. Being able to prioritize tasks, manage your workload, and meet deadlines is crucial to providing timely support.
HOW TO APPLY FOR BNY MELLON 2023 ?
To apply for the BNY Mellon Recruitment 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Technology Service Desk Analyst (Pune/Chennai Location )
BNY Mellon 2023 – Frequently Asked Question ?
What is the BNY Mellon selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the BNY Mellon salary for freshers?
The average of 1.5 LPA – 3 LPA is based on the reports of Glass door and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
