BT Walk in Drive: Hiring For Customer Service Associate Role. 12th pass in any discipline. 1 – 4 years of experience Candidate preferred.
Table of Contents
BT Walk in Drive – Overview
- Company – BT Walk in Drive
- Roles – Customer Service Associate
- Qualification – 12th pass
- Location – Kolkata
- Work Experience – 1 – 4 years
- Salary – 1-3.5 Lacs P.A.
ABOUT BT COMPANY
BT, or British Telecom, is a leading telecommunications company based in the United Kingdom. With a history dating back to the 19th century, BT has evolved to become a global provider of various telecommunication services, including broadband internet, fixed-line and mobile phone services, and television. The company plays a pivotal role in connecting people and businesses, offering a wide range of communications solutions and technologies. BT is known for its extensive network infrastructure and is a prominent player in the telecommunications industry, both in the UK and internationally.
BT Walk in Drive – Roles & Responsibilities For Customer Service Associate
- Customer Assistance: Providing prompt and courteous assistance to customers via various communication channels, such as phone, email, chat, or in-person, to address inquiries, resolve issues, and offer information about products or services.
- Issue Resolution: Effectively resolving customer concerns or problems, including processing returns, handling billing inquiries, troubleshooting technical issues, and addressing product/service-related complaints in a timely and satisfactory manner.
- Product Knowledge: Developing and maintaining a strong understanding of the company’s products or services, as well as staying updated on any changes or updates, to provide accurate and helpful information to customers.
- Documentation and Records: Keeping detailed records of customer interactions, including issues, resolutions, and feedback, in order to maintain accurate customer profiles and assist in trend analysis to improve service quality.
- Upselling and Cross-Selling: Identifying opportunities to promote additional products or services that might benefit the customer and the company, thus contributing to sales and revenue growth.
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BT Walk in Drive – Skills Required
- Communication Skills: Effective verbal and written communication is crucial. Customer service associates must be able to listen actively to customers, convey information clearly, and empathize with their concerns.
- Problem-Solving Abilities: The ability to analyze and resolve customer issues in a timely and efficient manner is vital. Customer service associates should be resourceful and capable of finding solutions to a wide range of problems.
- Empathy and Patience: Demonstrating empathy and patience when dealing with frustrated or upset customers can help diffuse tense situations and create a more positive customer experience.
- Product Knowledge: A good understanding of the company’s products or services is essential for answering inquiries and providing accurate information. Regular training and updates on product knowledge are often required.
- Multi-Tasking and Time Management: Customer service associates often need to handle multiple customer inquiries simultaneously. Strong organizational skills, the ability to prioritize tasks, and manage time effectively are valuable for this role.
HOW TO APPLY FOR BT Walk in Drive?
To apply for the BT Walk in Drive Interview Candidate need to walk in to the Venue that is given below.
FOR Kolkata LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Associate |
| Experience | 1 – 4 years |
| Contact no. | Tuhin Bag 9681243868 |
| Date | 10th November |
| Time | 10.00 AM – 11.30 AM |
| walk-in Address: | BT E services, DLF 2 , Tower B, 7th floor, New town, Kolkata- 700135. |
BT Walk in Drive – Frequently Asked Question?
What is BT Walk in Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 1-3.5 Lacs P.A. is based on the reports of Glassdoor and Ambition Box.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
