JOIN Workday. The company is looking for the post of Customer Support Analyst . Commerce Graduate BCOM MCOM MBA BBA Candidate can apply this post.
Table of Contents
Complete details are given below:-
- Company – Workday
- Role – Customer Support Analyst
- Qualification -Commerce Graduate BCOM MCOM MBA BBA
- Location – Pune
- Work Experience – 0-2
- Salary – 3 LPA – 6 LPA
ABOUT THE COMPANY
Workday is a cloud-based software company that provides enterprise resource planning (ERP), human capital management (HCM), and financial management solutions to businesses and organizations. The company was founded in 2005 by David Duffield & Anneal Buhari, and it is headquartered in Pleasanton, California, USA. Workday’s products are designed to help businesses manage their financials, human resources, and planning in a single system, providing real-time insights and analytics. The company serves customers in various industries, including education, government, healthcare, retail, & financial services, among others. Workday is known for its commitment to innovation, customer satisfaction, and employee-friendly culture.
Workday’s core values include integrity, innovation, customer service, & employee satisfaction. The company is committed to delivering value to its customers through continuous product innovation & exceptional customer service. Workday’s products are designed to be user-friendly and adaptable to the changing needs of businesses, and the company has a strong track record of customer satisfaction. Workday is also committed to creating a positive workplace culture for its employees, with a focus on diversity, equity, & inclusion, and opportunities for professional development & career growth. With a strong emphasis on innovation and customer success, Workday continues to be a leader in the enterprise software industry.
What you will be doing as Customer Support Analyst ?
- Providing excellent customer service to Workday’s clients by responding to inquiries and resolving issues in a timely and efficient manner.
- Troubleshooting and resolving technical issues related to Workday’s software products, working with other teams as needed to ensure timely resolution.
- Documenting customer issues and resolutions in a clear and concise manner for future reference and analysis.
- Collaborating with other teams within Workday, including engineering, product management, and quality assurance, to ensure customer issues are resolved and product improvements are made.
- Continuously developing knowledge and expertise in Workday’s products and services to provide effective support to customers.
- Escalating customer issues to appropriate levels of management when necessary to ensure prompt resolution.
- Providing feedback to Workday’s product development team on customer needs and feature requests to drive continuous product improvement.
- Participating in training and knowledge-sharing activities to continuously improve the effectiveness of Workday’s customer support organization.
SKILL REQUIRED FOR CUSTOMER SUPPORT ANALYST ?
- Customer service: Strong customer service skills are essential to be able to effectively communicate with clients, understand their needs, and provide timely and effective solutions to their issues.
- Technical expertise: A solid technical background is important for troubleshooting and resolving technical issues related to Workday’s software products.
- Problem-solving: The ability to analyze complex problems, identify root causes, and develop effective solutions is essential for success as a Customer Support Analyst.
- Communication: Excellent verbal and written communication skills are critical for conveying technical information to clients in a clear and concise manner.
- Collaboration: The ability to work collaboratively with other teams within Workday, such as engineering and product management, is necessary for effective issue resolution and product improvement.
- Adaptability: The ability to quickly adapt to changing technologies and customer needs is important for success as a Customer Support Analyst.
- Attention to detail: Attention to detail is important for documenting customer issues and resolutions, and ensuring that all necessary steps are taken to resolve issues effectively.
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How To Apply For Workday (Customer Support Analyst ) ?
To apply for the Workday Job Opportunity interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Support Analyst
Job Opportunity At Workday – Frequently Asked Question?
What is the Workday Selection Process?
The Technical/Functional Senior Consultant will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Advance auto parts ?
The average salary 3 LPA – 6 LPA is based on the reports of Glassdoor and Ambition Box.
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.