eClinicalWorks Mega off campus Drive 2023 For Technical Writer & Customer Service Specialist Roles. Bachelor’s degree in English/Communication candidate can apply for the post.
Table of Contents
eClinicalWorks Mega off campus Drive 2023 – Overview
- Company – eClinicalWorks
- Role – Technical Writer & Customer Service Specialist
- Qualification – Bachelor’s degree in English/Communication
- Experience – 1+ years
- Location – Bangalore/ Mumbai
- Salary – 3 LPA – 5 LPA
ABOUT eClinicalWorks COMPANY
eClinicalWorks is a prominent healthcare information technology company headquartered in Westborough, Massachusetts. Founded in 1999, it has established itself as a leader in providing electronic health records (EHR) and practice management solutions to healthcare providers. eClinicalWorks’ software enables healthcare organizations to digitize and streamline their operations, improving patient care, administrative efficiency, and overall healthcare delivery. With a strong commitment to innovation and customer support, eClinicalWorks has become a trusted partner for healthcare professionals and facilities seeking to enhance their practice management and patient engagement capabilities.
eClinicalWorks Mega off campus Drive 2023 – Roles & Responsibilities For Technical Writer
- Investigate, write, structure, and update PM and EMR software documentation
- Create documentation for end-users and internal clients
- Work closely with technical staff members to create and maintain documents with a rapid
- turnaround time
- Communicate and gather information from other teams and SMEs as required
- Produce clean, precise documents with minimal error
- Write on additional writing tasks for internal and external distribution, as necessary.
- Collaborate with existing Technical Documentation Team members
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eClinicalWorks Mega off campus Drive 2023 – Skills Required For Technical Writer
- Ability to manage deadlines in a fast-paced environment
- Excellent technical writing and communication skill
- Ability to manage multiple projects simultaneously
- Outstanding work ethics
- Friendly, outgoing, and comfortable in working as part of a team
EClinicalWorks Mega Off Campus Drive 2023 – Roles & Responsibilities For Customer Service Specialist
- Provides customer support to individuals who contact the Customer Service Centre via live calls, emails, and voicemails in accordance with the policies outlined in the CSC Guidelines.
- Assists eCW clients on the issues they have encountered through triaging to determine if a how-to solution can be provided.
- Creates a case or seeks assistance from other teams and ensures the case is created for any potential patient safety issues.
- Need to raise Complaints & Feedback whenever applicable through eManager portal.
- Creating Actions immediately after call when needed (e.g Cancelled Clients calling for assistance).
- Every cases logged need to have a proper and valid documentation which allows Technical Account Manager to work on these cases smoothly.
- For each call taken, individual have to document a detailed call logs into Client HUB.
- Clients calling for cases already created, assistance need to be provided by checking case details and later have to document the same, either on case or in call logs depending on nature of client query.
- Be updated about the new features and enhancements within the product.
- Be updated with product, process and technical knowledge
eClinicalWorks Mega off campus Drive 2023 – Skills Required For Customer Service Specialist
- Exceptional communication skills, both verbal and written, for effective customer interactions.
- Strong problem-solving abilities to address customer inquiries and concerns.
- Empathy and patience to provide a positive customer experience, especially in challenging situations.
- Proficiency in using customer service software and CRM systems.
- Active listening skills to understand and assess customer needs accurately.
- Time management and multitasking capabilities to handle multiple customer interactions simultaneously.
- Product knowledge to provide accurate information and solutions to customers.
- Conflict resolution skills to de-escalate disputes and find mutually beneficial resolutions.
- Adaptability to handle a variety of customer inquiries and adapt to changing situations.
- Customer-focused mindset with a commitment to delivering high-quality service and building positive relationships.
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HOW TO APPLY FOR eClinicalWorks Mega off campus Drive 2023 ?
To apply for the eClinicalWorks Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Technical Writer Role – Bangalore
Customer Service Specialist Role – Mumbai
eClinicalWorks Mega off campus Drive 2023 – Frequently Asked Question?
What is the eClinicalWorks selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
