FICO Recruitment 2023 for Customer Support-Engineer I Role. BE/BTech candidates can apply for the post.
Table of Contents
FICO Recruitment 2023 – Overview
- Company – FICO
- Role – Customer Support-Engineer I
- Qualification – BE/BTech
- Experience – 0-2 Years
- Location – Bangalore
- Salary – 2.5 LPA – 4 LPA
ABOUT FICO COMPANY
FICO, formerly known as Fair Isaac Corporation, is a leading analytics software company headquartered in the United States. Founded in 1956, FICO specializes in developing innovative analytics and decision management solutions for businesses and organizations worldwide. The company is best known for creating the FICO Score, a widely used credit scoring model that assesses an individual’s creditworthiness. FICO’s analytics expertise extends to various industries, including banking, finance, insurance, healthcare, and retail, helping businesses make data-driven decisions and optimize their operations. With a strong focus on advanced analytics, artificial intelligence, and machine learning, FICO continues to be a trusted partner for companies seeking to enhance their risk assessment, fraud detection, customer experience, and business performance.
FICO Recruitment 2023 – Roles & Responsibilities For Customer Support-Engineer I
- Product/Customer support for global clients.
- Manage the flow of customer’s incidents via telephone, Cases/Incidents, and working with next level support, Infrastructure teams, Product teams and manage end-to-end communication with clients based on agreed SLAs.
- Triage and escalate incidents in a timely manner according to standard operating procedures.
- Act as a liaison between engineering and consulting teams to resolve incidents.
- Maintain and determine ways to improve the customer experience, always demonstrating a strong client-focus with professional communication.
- On-board customers to the support portal in real-time for assigned region.
- Exercise judgment within defined practices and procedures, provide status on progress and makes recommendations on process improvements.
- Manage work assignments, priorities, and schedules with input from senior specialists or direct manager.
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FICO Recruitment 2023 – Skills Required For Customer Support-Engineer I
- Bachelor’s degree or equivalent.
- Sound understanding in managing, handling, and troubleshooting multi-tier Cloud applications/software products and on-premise solutions.
- Good customer-facing skills in general to handle phone and emails of clients.
- Good understanding about Enterprise level application support and infrastructure Support.
- Good knowledge on Cloud Platform.
- Flexible to work primarily in shifts.
- Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality.
- Ability to prioritize and manage multiple incidents.
- Demonstrated ability to interact with diverse customer base successfully.
- Knowledge/prior exposure to Incident/Problem/Change Management. Process knowledge e.g. managing / tracking / etc.
- Thrives in a fast-paced environment with the ability to successfully manage and prioritize multiple tasks.
- Understanding of ITIL framework.
- Knowledge of AWS concepts.
- Basic knowledge on Monitoring tools.
- Excellent written and verbal skills.
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HOW TO APPLY FOR FICO Recruitment 2023 ?
To apply for the FICO Recruitment 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to FICO company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Support-Engineer I Role – Bangalore
FICO Recruitment 2023 – Frequently Asked Question?
What is the FICO selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5 LPA – 4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
