Exciting Chat Process Hiring Opportunity at Intouch CX .12+ candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Intouch CX Walk-in
- Role –Chat Process
- Qualification –12+
- Experience – 0-4
- Location –Hyderabad
- Salary –2-3.5 LPA
ABOUT COMPANY
Intouch CX is a leading customer experience solutions provider dedicated to helping businesses deliver exceptional experiences to their customers. With a strong focus on enhancing customer satisfaction and loyalty, Intouch CX offers a wide range of services and solutions designed to optimize every touchpoint of the customer journey.
Through advanced technologies, data-driven insights, and strategic methodologies, Intouch CX empowers businesses to understand their customers better, anticipate their needs, and provide personalized and seamless interactions across various channels. Their comprehensive suite of solutions includes customer engagement, omnichannel support, analytics, voice of the customer, and process automation.
Intouch CX’s expertise lies in combining innovative technologies with human-centered approaches to create meaningful connections between businesses and their customers. By leveraging cutting-edge tools such as AI, machine learning, and natural language processing, they enable companies to deliver personalized experiences, improve operational efficiency, and drive business growth.
What You Will Be Doing As Chat Process?
- Handling Customer Inquiries: Responding to customer queries, concerns, and requests via phone, email, or chat. Providing accurate and timely information about the company’s products, services, and trading platforms.
- Resolving Customer Issues: Assisting customers in resolving any issues they may encounter while using the 5Paisa platform or services. This includes troubleshooting technical problems, clarifying account-related queries, and addressing trading-related concerns.
- Account Management: Managing customer accounts, including account opening, modification, and closure processes. Guiding customers through account-related procedures and ensuring compliance with regulatory requirements.
- Product Education: Educating customers about the various investment products and services offered by 5Paisa. Providing information on trading strategies, investment opportunities, and market trends to help customers make informed decisions.
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Skills Required for Chat Process
- Strong Written Communication: Chat processes primarily rely on written communication, so having excellent written communication skills is essential. This includes grammar, spelling, punctuation, and the ability to convey ideas clearly and concisely.
- Typing Speed and Accuracy: Chat processes often involve fast-paced conversations, so having a good typing speed with accuracy is important to keep up with customer inquiries and respond promptly.
- Active Listening: Chat support agents need to possess active listening skills to understand customer queries, concerns, and requirements accurately. This helps in providing appropriate and relevant responses.
- Empathy and Customer Service: Chat support involves dealing with customers who may have issues or concerns. Having a customer-centric approach, empathy, and the ability to provide excellent customer service are crucial for resolving problems and ensuring customer satisfaction.
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HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Intouch CX(Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Chat Process |
| Experience | 0-3 Years |
| Contact no. | Rohit Mathew Abraham ( 7032715331 ) |
| Date | 3rd June – 4th June |
| Time | 10.30 AM – 2.30 PM |
| walk-in Address: | Building No: 2a, Maximus Towers,, Raheja Mindspace IT Park, Madhapur, Hyderabad, Andhra Pradesh, India |
Intouch CX– Frequently Asked Question ?
What is the Intouch CX selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2-3.5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
