Kochar Infotech Mega Walkin Drive For 0 – 4 years | Customer Service | 12 pass, Any graduate
Kochar Infotech Mega Walkin Drive For Customer Service Role. 12 pass, Any graduate Candidate can apply for the post.
Table of Contents
Kochar Infotech Mega Walkin Drive – Overview
- Company – Kochar Infotech
- Roles – Customer Service
- Qualification – 12 pass, any graduate
- Location – Gurgaon/Gurugram
- Work Experience – 0 – 4 years
- Salary – 2LPA – 4lpa
ABOUT Kochar Infotech COMPANY
Kochar Infotech was a global technology services company headquartered in India. The company specialized in providing a wide range of services, including customer support, technical support, and managed services, to businesses across various industries. Kochar Infotech was known for its expertise in managing customer engagement and support operations, utilizing technology-driven solutions to enhance customer experiences. They served clients worldwide and had a reputation for delivering efficient and effective outsourced services to help organizations streamline their operations and provide top-notch customer support.
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Kochar Infotech Mega Walkin Drive – Roles & Responsibilities For Customer Service
- Responding to Customer Inquiries: Customer service representatives are responsible for promptly and professionally addressing customer inquiries, whether through phone, email, chat, or in-person interactions. They provide information, answer questions, and assist customers with their concerns.
- Problem Resolution: Customer service professionals help customers resolve issues and complaints effectively. They identify problems, investigate root causes, and work towards finding solutions that meet the customer’s needs and expectations.
- Product or Service Knowledge: It’s essential for customer service representatives to have a comprehensive understanding of the products or services offered by their company. They should be able to provide accurate information, explain features, and guide customers in using the products or services.
- Handling Customer Feedback: Customer service teams often collect feedback from customers, whether positive or negative. They need to process this feedback constructively, relay it to relevant departments for improvement, and, when possible, address immediate concerns.
- Maintaining Records: Customer service representatives maintain records of customer interactions, including inquiries, complaints, and resolutions. This documentation helps track customer histories, trends, and issues, ensuring that customers receive consistent and quality service.
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Kochar Infotech Mega Walkin Drive – Skills Required For Customer Service
- Communication Skills: Effective communication is paramount in customer service. Professionals need to listen actively to customers’ concerns, ask clarifying questions, and express themselves clearly and empathetically. Strong verbal and written communication skills are crucial.
- Empathy and Patience: Empathy allows customer service representatives to understand and relate to customers’ emotions and concerns. Patience is essential when dealing with frustrated or upset customers, as it helps maintain a calm and respectful demeanor.
- Problem-Solving Abilities: Customer service professionals must be skilled at identifying and resolving customer issues efficiently. They should be able to analyze problems, think critically, and provide appropriate solutions that meet the customer’s needs.
- Product Knowledge: A comprehensive understanding of the company’s products or services is essential. Customer service representatives should be able to explain product features, benefits, and usage to customers and address inquiries accurately.
- Time Management: Efficient time management is crucial to handle a high volume of customer inquiries and resolve them promptly. Customer service professionals need to prioritize tasks, manage their workload, and meet service level agreements.
HOW TO APPLY FOR THE Kochar Infotech Mega Walkin Drive ?
To apply for the Kochar Infotech Mega Walkin Drive Interview Candidate need to walk in to the Venue that is given below.
FOR Gurgaon/Gurugram LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service |
| Experience | 0 – 4 years |
| Contact | DEEPAK HR ( 8595633581 ) |
| Date | 9th October – 11th October |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | floor, 86, First, 87, Phase IV, Sector 18, Gurugram, Haryana 122001 Maxicus Kochartech Building,1st Floor |
Kochar Infotech Mega Walkin Drive – Frequently Asked Question?
What is Kochar Infotech Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 2LPA – 4lpa is based on the reports of Glassdoor and Ambition Box.
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