Movate Technologies Mega off campus Drive 2023 For Technical Support Representative Role. 12 Pass/ Any Graduate Candidates can apply.
Table of Contents
Movate Technologies Mega off campus Drive 2023 – Overview
- Company – Movate Technologies
- Role – Technical Support Representative
- Qualification – 12 Pass/ Any Graduate
- Experience – 6 Months – 8 Years
- Location – Chennai
- Salary – 3 LPA – 5 LPA
ABOUT Movate Technologies COMPANY
Movate Technologies is a technology services company that focuses on providing innovative and tailor-made solutions to businesses in various industries. Headquartered in Hyderabad, India, Movate Technologies was founded with a vision to deliver cutting-edge technology services and consulting to help clients meet their specific needs and challenges. The company has established a reputation for its commitment to excellence, innovation, and a customer-centric approach.
Movate Technologies offers a wide range of services, including software development, web development, mobile app development, and digital marketing. The company takes a personalized and consultative approach to understand the unique requirements of each client, ensuring that the solutions provided are highly customized and effective. Whether it’s developing software to streamline internal processes or creating engaging and user-friendly mobile apps, Movate Technologies is dedicated to enhancing its clients’ digital presence and operations.
One of the key strengths of Movate Technologies is its team of highly skilled and experienced professionals who are passionate about technology and its applications. The company believes in staying at the forefront of technology trends and continuously enhancing its capabilities. This commitment to innovation, combined with its dedication to customer satisfaction, has made Movate Technologies a trusted partner for businesses looking to leverage technology for growth and success.
Movate Technologies is known for its core values of integrity, transparency, and collaboration, which are at the heart of its business philosophy. The company strives to build long-lasting partnerships with clients and help them achieve their digital objectives efficiently. With a growing client base and a strong focus on quality and innovation, Movate Technologies continues to make a significant impact in the technology services sector.
Movate Technologies Mega off campus Drive 2023 – Roles & Responsibilities For Technical Support Representative
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to these devices.
- Customer Support includes queries related to warranty and RMA Status.
- These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
- Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
- Providing prompt and effective technical support to customers via phone, email, or chat.
- Diagnosing and troubleshooting hardware and software issues.
- Guiding customers through problem resolution steps and providing solutions.
- Escalating complex issues to higher-level support when necessary.
- Documenting customer interactions and solutions in the support system.
- Assisting with software installations, updates, and configuration.
- Communicating technical information in a clear and understandable manner.
- Maintaining current knowledge of products and technology.
- Collaborating with the technical support team to improve processes and tools.
- Ensuring customer satisfaction and resolving issues in a timely manner.
| ALSO APPLY FOR Genpact – Process Developer – Record to Report – VIEW & APPLY ICICI Bank – e-Relationship Manager – VIEW & APPLY Mphasis – CUSTOMER SUPPORT OFFICER – VIEW & APPLY Trafigura – Analyst – Bank Reconciliation – VIEW & APPLY |
Movate Technologies Mega off campus Drive 2023 – Skills Required For Technical Support Representative
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
- Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
- Excellent Verbal & Written Communication skills
- Flexible to work Night shifts.
- Strong technical knowledge and troubleshooting skills.
- Excellent communication and customer service abilities.
- Patience and empathy when dealing with customer issues.
- Adaptability to different technology platforms and systems.
- Problem-solving and critical thinking skills.
- Attention to detail for accurate issue documentation.
- Multi-tasking and time management for efficient support.
- Knowledge of common operating systems and software.
- Teamwork and collaboration with technical support peers.
- Continuous learning to stay updated on technology trends.
Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE
HOW TO APPLY FOR Movate Technologies Mega off campus Drive 2023 ?
To apply for the Movate Technologies Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Technical Support Representative Role – Chennai
Movate Technologies Mega off campus Drive 2023 – Frequently Asked Question?
What is the Movate Technologies selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
Apply for all Government Jobs Across India CLICK HERE
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
