Exciting Job Opportunity at American Express- Apply Now in 2023

Exciting Job Opportunity at American Express for Credit & Collect Specialist Roles. Any Graduate candidates can apply for these.

The complete details of this jobs are as follows :

• Company – American Express
• Role –Credit & Collect Specialist
• Qualification –Any Graduate
• Experience –1-3
• Location –gurgaon
• Salary –1.5 LPA – 3 LPA

ABOUT COMPANY

American Express (Amex) is a multinational financial services corporation headquartered in New York City, United States. Founded in 1850, it is one of the world’s largest providers of payment cards, travel services, and financial products.

American Express is best known for its charge cards and credit cards. The company offers a variety of card options tailored to different customer needs, including personal, business, and corporate cards. American Express cards are widely accepted at merchants worldwide and offer various rewards programs, benefits, and exclusive offers to cardholders.

In addition to its card services, American Express provides a range of financial products and services. These include personal and business loans, savings accounts, investment options, insurance, foreign exchange services, and prepaid cards. The company also offers travel services, such as travel bookings, concierge services, and travel insurance, catering to both individual and corporate travelers.

American Express places a strong emphasis on customer service and offers 24/7 customer support to assist cardholders with inquiries, account management, and dispute resolution. The company is known for its focus on providing personalized and attentive service to its customers.

American Express has established partnerships with various merchants and businesses, offering special deals, discounts, and benefits to its cardholders through its Membership Rewards program and other loyalty programs. These partnerships aim to enhance the value proposition for cardholders and encourage card usage.

Furthermore, American Express operates its own global payment network, which processes card transactions and facilitates secure and efficient payment processing for merchants. The company earns revenue from fees charged to merchants for accepting American Express cards.

As a financial institution, American Express is subject to banking and financial regulations in the countries where it operates. It is listed on the New York Stock Exchange (NYSE) under the ticker symbol “AXP” and is a component of major stock market indices.

What You Will Be Doing As An Credit & Collect Specialist

• Dispute Resolution: Investigating and resolving customer disputes related to invoices, payment discrepancies, or any billing issues. Collaborating with internal departments, such as sales or customer service, to address and resolve customer concerns.
• Credit Evaluation: Assessing the creditworthiness of new and existing customers by analyzing their financial statements, credit history, and payment trends. This involves reviewing credit applications, conducting credit checks, and establishing credit limits.
• Collections Management: Monitoring and following up on overdue payments to collect outstanding balances. This may involve contacting customers via phone, email, or written correspondence to remind them of their payment obligations and negotiate payment terms.
• Payment Processing: Recording and applying customer payments accurately and efficiently. This involves reconciling accounts, updating payment information, and maintaining accurate records of transactions.
• Customer Relationship Management: Building and maintaining positive relationships with customers to ensure ongoing communication and cooperation regarding payment matters. Providing excellent customer service and addressing customer inquiries related to billing and payments.
• Process Improvement: Identifying opportunities to streamline credit and collection processes, improve efficiency, and reduce the organization’s overall credit risk. Collaborating with cross-functional teams to implement system enhancements, automation, or other process improvements.
• Reporting and Analysis: Generating regular reports and analysis on accounts receivable, aging balances, and collection trends. This includes identifying high-risk accounts, forecasting cash flows, and recommending strategies for improving collection efficiency.
• Compliance and Legal Requirements: Ensuring compliance with applicable laws, regulations, and company policies related to credit and collections activities. This may include adhering to fair debt collection practices, maintaining confidentiality of customer information, and understanding legal remedies in case of non-payment.

SKILL REQUIRED FOR Credit & Collect Specialist

• Financial Analysis: Strong analytical skills to assess customer creditworthiness, analyze financial statements, evaluate payment trends, and make informed decisions regarding credit limits and risk exposure.
• Negotiation and Persuasion: Ability to negotiate effectively with customers to secure timely payments and resolve disputes. Persuasive communication skills are crucial in convincing customers to fulfill their payment obligations.
• Communication: Excellent verbal and written communication skills to interact with customers, negotiate payment terms, handle disputes, and build positive relationships. Effective communication is also essential for collaborating with internal stakeholders, such as sales teams or customer service, to resolve issues.
• Problem-Solving: Strong problem-solving abilities to identify and address root causes of payment delays or disputes. This includes finding solutions that satisfy both the customer’s needs and the organization’s financial goals.
• Time Management: Effective time management and organizational skills to prioritize tasks, manage a portfolio of accounts, and meet deadlines for payment collection targets. This involves efficiently tracking and following up on outstanding balances.
• Customer Service: A customer-centric mindset with a focus on providing exceptional service to customers during payment collection and dispute resolution processes. Patience, empathy, and professionalism are essential in handling difficult customer situations.
• Attention to Detail: Meticulousness in managing and reconciling accounts, recording payments accurately, and maintaining precise documentation of transactions. Attention to detail helps avoid errors and ensures the accuracy of financial records.
• Data Analysis and Reporting: Proficiency in utilizing data analysis tools and software to generate reports, interpret financial data, and identify trends. The ability to analyze accounts receivable aging reports and generate insights for decision-making is valuable.

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HOW TO APPLY FOR  American Express 2023 ?

To apply for the American Express 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to American Express company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Credit & Collect Specialist Role – gurgaon

American Express – Frequently Asked Question ?

What is the American Express selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is  1.5 LPA – 3 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.