Sutherland is conducting a Mega Online Interview Drive for the position of Associate / Sr. Associate and it provides an excellent opportunity for those 12th pass and freshers. All the interview process is done online, and the candidate can be interviewed from home. Qualification: Fresher, must have communication skills, and must be ready to learn. This role involves assisting customers through verbal, chat and email communication, answering customer questions and maintaining customer satisfaction. Essential computer knowledge, communication skill in English, problem solving skills and customer oriented attitude is required. Sutherland offers a professional work environment, a pathway to career growth and advancement, learning and development, and exposure to global clients. This hiring spree is ideal for people who want to pursue a career in customer service and BPO in the future.
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Sutherland Online Interview – Overview
| Sutherland Online Interview – Overview | |
| Company | Sutherland (Online Interview) |
| Role | International Voice Process/Customer Care Associate |
| Qualification | 10+2 pass Any Degree |
| Location | Kochi Office |
| Work Experience | 0-2 years |
Responsibilities for Associate / Sr. Associate
- Respond to customer needs and requests on multiple channels (phone, chat, email).
- Assist customers in product support.
- Make notes on transactions and interactions with customers.
- Reaching out to clients that they have the solutions for their needs.
- Implement Adhere practice, policy and mandatory service level agreement (SLA) on all the cases.
- Identify and up-sell opportunities.
- Increase the level of support and/or resolution for more complex and/or unsolved issues as appropriate.
- Keeping abreast of product information that is being sold within the department.
- Be in control of your time and manage multiple customers at the same time.
Eligibility for Associate / Sr. Associate
- Experienced communicator (oral and written)
- Excellent problem-solving and troubleshooting abilities.
- Patience & Professionalism in crisis situations
- Be able to multi task, take many queries simultaneously from various cars.
- Attention to detail and accuracy of an exceptional nature.
- Ability to use customer support software and tools.
- Good listening skills to comprehend and respond to client needs.
- Empathy is when you feel another person’s pain and emotions or, in other words, when you care enough to build an emotional connection with your customer.
Sutherland Online Interview Meet ID & other Details
| Candidates can join the meeting from the link given below for Voice & Non Voice roles in | |
| Date & Time | Virtual Hiring Drive Oct 27th to 1st Nov 11:30 am – 3:30 pm |
| Meeting link | WEBX App meeting link: https://sutherland.webex.com/wbxmjs/joinservice/sites/sutherland/meeting/download/2d316ddd3ada401e9986fa96a44dd82e?MTID=m7cb331d607cb6bb085d78b8daee4a4a8 |
About Sutherland Company
Sutherland is a global company that helps other businesses by giving customer support and technology services. It started in 1986 and now works in many countries with thousands of employees. Sutherland is known for good training, career growth, and a friendly work culture.
FAQs – Sutherland Virtual Drive Interview
Q1. What would Sutherland play position-wise in Virtual Drive Interview?
Sutherland is seeking a Customer Service Associate (CSA) who will be responsible for responding to calls by taking the customer through the appropriate resolve process.
Q2. What are the requirements for Sutherland Virtual Drive Interview?
Sutherland Job: The eligibility criteria for these job opportunities is 12th passed or graduate along with 0 to 3 years of experience in customer service or similar jobs.
