Sutherland Mega Walkin Drive For 0-2 Years | Non Voice Executive/ Customer Support Associate – Chat Process | 12 Pass Candidates

Sutherland Mega Walkin Drive for Non Voice Executive/ Customer Support Associate – Chat Process Roles. 12 Pass candidates can apply for these post.

Sutherland Mega Walkin Drive – Overview

• Company – Sutherland
• Roles – Non Voice Executive/ Customer Support Associate – Chat Process
• Qualification – 12 Pass
• Location – Hyderabad/ Bhopal
• Work Experience – 0-2 Years
• Salary – 1.75 LPA – 2.75 LPA

ABOUT Sutherland COMPANY

Sutherland is a global business process outsourcing (BPO) and technology services company. Founded in 1986 and headquartered in the United States, Sutherland provides a wide range of services to help businesses optimize their operations, enhance customer experiences, and drive growth.

With a focus on customer engagement and digital transformation, Sutherland offers services in areas such as customer support, technical support, sales, finance and accounting, human resources, and supply chain management. The company leverages advanced technologies and automation to streamline processes, improve efficiency, and deliver innovative solutions to its clients.

Sutherland serves clients across various industries, including telecommunications, healthcare, banking and financial services, technology, retail, and more. It has a global presence with delivery centers in multiple countries, allowing it to provide localized support and cater to diverse customer needs.

As a trusted outsourcing partner, Sutherland is committed to delivering exceptional customer experiences and adding value to its clients’ businesses. The company’s comprehensive services, domain expertise, and focus on continuous improvement have made it a preferred choice for organizations seeking to optimize their operations and stay competitive in the rapidly evolving business landscape.

Sutherland Mega Walkin Drive – Roles & Responsibilities for Non Voice Executive

• Data Processing: Handling data entry, data verification, and data management tasks with accuracy and efficiency.
• Document Processing: Processing and organizing documents, ensuring proper indexing, filing, and retrieval of information.
• Email and Chat Support: Providing customer support and assistance through email and chat channels, addressing inquiries, resolving issues, and maintaining a high level of professionalism in written communication.
• Quality Assurance: Conducting quality checks on processed data or documents to ensure compliance with company standards, identifying and rectifying errors, and maintaining data integrity.

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Sutherland Mega Walkin Drive – Skills Required for Non Voice Executive

• Attention to Detail: Having a keen eye for detail to ensure accuracy and precision in data entry, document processing, and quality assurance tasks.
• Communication Skills: Effective written communication skills to handle email and chat support, including the ability to understand customer queries, provide clear and concise responses, and maintain a professional tone.
• Organizational Skills: Strong organizational skills to manage data, documents, and tasks efficiently, ensuring proper indexing, filing, and retrieval of information.
• Time Management: The ability to prioritize tasks, meet deadlines, and work in a fast-paced environment, demonstrating effective time management skills to handle multiple responsibilities simultaneously.

Sutherland Mega Walkin Drive – Roles & Responsibilities for Customer Support Associate – Chat Process

• Chat Support: Providing customer support and assistance through chat channels, addressing inquiries, resolving issues, and maintaining a high level of professionalism in written communication.
• Product Knowledge: Developing a comprehensive understanding of the company’s products or services to effectively address customer questions, provide accurate information, and recommend appropriate solutions.
• Troubleshooting: Assisting customers in troubleshooting technical issues or challenges they may encounter with the company’s products or services, offering step-by-step guidance and solutions.
• Customer Satisfaction: Ensuring a positive customer experience by actively listening to customers, empathizing with their concerns, and resolving issues promptly and effectively to achieve high levels of customer satisfaction.

Sutherland Mega Walkin Drive – Skills Required for Customer Support Associate – Chat Process

• Written Communication: Strong written communication skills to effectively communicate with customers through chat channels, ensuring clear and concise messages.
• Customer Service: Excellent customer service skills, including active listening, empathy, and problem-solving abilities, to address customer inquiries, resolve issues, and provide a positive customer experience.
• Product Knowledge: Thorough understanding of the company’s products or services to provide accurate information, answer customer questions, and offer appropriate solutions.
• Multitasking: The ability to handle multiple chat conversations simultaneously, while maintaining attention to detail and delivering timely responses to customers.

HOW TO APPLY FOR Sutherland Mega Walkin Drive?

To apply for the Sutherland Mega Walkin Drive Interview Candidate need to walk in to the Venue that is given below.

FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR BHOPAL LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Sutherland Mega Walkin Drive – Frequently Asked Question?

What is Sutherland Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Sutherland for freshers?

The average of 1.75 LPA – 2.75 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.