Tech Mahindra is Hiring Trainee-Associates/Sr. Asso-Technical Support: Apply Now!

Tech Mahindra is Hiring Trainee-Associates/Sr. Asso-Technical Support: Apply Now!.Any Graduate candidate can apply for the post.

Complete details are given below:-

• Company –Tech Mahindra Walk-in
• Role –Trainee-Associate/ Sr. Asso-Technical Support
• Qualification –Any graduate
• Experience –1-3years
• Location –Chandigarh/Noida/Hyderabad
• Salary –3LPA-5 LPA

ABOUT COMPANY

Tech Mahindra is a multinational technology company based in India. It is a part of the Mahindra Group and specializes in providing IT services and solutions to clients across various industries. The company offers a wide range of services including consulting, digital transformation, network services, software development, and business process outsourcing.

With a global presence and a diverse workforce, Tech Mahindra caters to clients worldwide, serving industries such as telecommunications, healthcare, banking, retail, and more. The company emphasizes innovation, customer-centricity, and digital transformation in its operations.

Tech Mahindra’s services encompass areas like cloud computing, cybersecurity, data analytics, artificial intelligence, robotic process automation, and enterprise mobility. The company is known for its expertise in delivering end-to-end IT solutions and leveraging emerging technologies to drive business growth and operational efficiency for its clients.

What You Will Be Doing As Trainee-Associates?

• Technical Support: You will provide technical support to clients or end-users, assisting them with troubleshooting hardware or software issues, resolving technical problems, and answering inquiries.
• Incident Management: You will be responsible for logging and managing incidents reported by customers or users, ensuring timely resolution and providing regular updates on the progress of issue resolution.
• Documentation and Reporting: You will maintain documentation of support activities, including recording incidents, documenting troubleshooting steps, and preparing reports on resolved issues or trends observed.
• Customer Service: You will deliver exceptional customer service, ensuring that clients or end-users receive prompt and effective assistance. This may involve active listening, clear communication, and a customer-centric approach.
• Collaborative Problem-Solving: You will work closely with team members, engineers, or other stakeholders to analyze and resolve complex technical issues. Collaboration and teamwork are essential for efficient problem-solving.

What You Will Be Doing As Associate-Customer Support?

• Customer Interaction: You will interact with customers via various channels such as phone calls, emails, or chat to address their queries, concerns, or issues. You will provide a positive and professional customer experience by actively listening, empathizing, and effectively communicating with customers.
• Issue Resolution: Your main objective will be to assist customers in resolving their issues or problems. This may involve troubleshooting technical issues, providing step-by-step instructions, guiding customers through product features or functionalities, or escalating complex issues to higher-level support teams.
• Problem Identification and Analysis: You will analyze customer issues, ask relevant questions to gather information, and accurately identify the root cause of problems. This may involve conducting initial diagnostics, analyzing error messages, or referring to knowledge bases or support documentation.
• Ticket Management: You will log and manage customer support tickets or cases in a ticketing system. This includes accurately documenting customer interactions, recording issue details, tracking progress, and ensuring timely updates on ticket status.

What You Will Be Doing As Sr. Asso-Technical Support?

• Technical Issue Resolution: You will be responsible for handling complex technical issues and providing in-depth troubleshooting and problem-solving assistance. This may include diagnosing and resolving hardware or software problems, addressing network or connectivity issues, or dealing with advanced technical challenges.
• Escalation Management: You may be involved in handling escalated customer issues that require specialized knowledge or expertise. You will collaborate with other support teams, engineers, or stakeholders to ensure timely and effective resolution of customer problems.
• Advanced Troubleshooting: Your role will require deep technical knowledge and the ability to investigate and analyze complex technical issues. You will apply your expertise to identify root causes, perform detailed diagnostics, and recommend appropriate solutions or workarounds.
• Customer Relationship Management: As a senior member of the technical support team, you will engage with customers in a professional and customer-focused manner. You will establish rapport, build trust, and effectively communicate technical information or recommendations to customers.

SKILLS REQUIRED FOR THE JOB

• Technical Knowledge: A strong understanding of computer systems, hardware, software, networks, and troubleshooting techniques is essential. Proficiency in operating systems, applications, and commonly used software tools is necessary to diagnose and resolve technical issues effectively.
• Problem-Solving: The ability to analyze complex technical problems, identify root causes, and develop innovative solutions is crucial. Strong problem-solving skills enable you to troubleshoot issues systematically, think critically, and implement effective resolutions.
• Customer Service: Excellent customer service skills are vital for providing a positive customer experience. This includes active listening, clear communication, empathy, and the ability to handle customer inquiries or concerns in a professional and customer-centric manner.
• Communication: Effective verbal and written communication skills are essential for interacting with customers, colleagues, and other stakeholders. The ability to convey technical information in a clear and understandable manner is crucial in providing instructions, explanations, and recommendations.

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HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Tech Mahindra(Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR CHANDIGARH LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR HYDERABD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Tech Mahindra– Frequently Asked Question ?

What is the  Tech Mahindra selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3-5LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.