Walk-in Drive at Firstsource from 4th October – 19th October 2023 | Multiple Locations

Walk-in Drive at Firstsource For Customer Support Associate/ Customer Sales Executive Role. CA in Any Specialization, B.A in Any Specialization, B.Sc in Any Specialization, Diploma in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.Com in Any Specialization Candidate can apply for the post.

Walk-in Drive at Firstsource – Overview

• Company – Firstsource Walk-in
• Roles – Customer Support Associate/ Customer Sales Executive
• Qualification – CA in Any Specialization, B.A in Any Specialization, B.Sc in Any Specialization, Diploma in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.Com in Any Specialization
• Location – Bangalore/ Mumbai/ Hyderabad
• Work Experience – 0-5
• Salary – upto3 lpa

ABOUT Firstsource COMPANY

Firstsource Solutions is a global business process management company that specializes in providing customer-centric solutions to organizations across various industries. With a presence in multiple countries, Firstsource offers a wide range of services, including customer service, collections, healthcare revenue cycle management, and digital transformation. The company is known for its commitment to delivering exceptional customer experiences and operational efficiency. Leveraging technology and innovation, Firstsource assists clients in optimizing their processes and improving customer engagement. This makes Firstsource a prominent player in the business process outsourcing industry, contributing to its clients’ success by enhancing customer relationships and operational effectiveness.

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Walk-in Drive at Firstsource – Roles & Responsibilities For Customer Support Associate

• Customer Assistance: Provide prompt and courteous assistance to customers through various channels, such as phone, email, chat, or in-person interactions, depending on the organization’s setup.
• Issue Resolution: Investigate and resolve customer complaints, concerns, or issues efficiently and effectively. This may involve troubleshooting technical problems, handling billing inquiries, or addressing product/service-related questions.
• Information Sharing: Educate customers about products or services, including explaining features, benefits, pricing, and policies. Ensure customers have accurate and up-to-date information.
• Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, resolutions, and feedback. Accurate documentation is essential for tracking customer history and improving service quality.
• Feedback and Improvement: Gather customer feedback and relay it to the appropriate departments for product or service improvements. Share insights and trends with the organization to enhance customer satisfaction.

Walk-in Drive at Firstsource – Roles & Responsibilities For Customer Sales Executive

• Sales Prospecting: Identify potential customers or leads through various sources, including cold calling, lead databases, social media, and referrals.
• Customer Engagement: Engage with customers to understand their needs and preferences. This involves building rapport, actively listening to customer inquiries, and tailoring sales pitches accordingly.
• Product Knowledge: Develop a deep understanding of the products or services offered by the organization, including features, benefits, pricing, and competitive advantages. Sales Executives must effectively communicate this information to potential customers.
• Sales Presentations: Create and deliver compelling sales presentations that showcase the value of the product or service to potential customers. Highlight how it can address their specific needs and provide solutions.
• Closing Sales: Work towards closing deals by overcoming objections, negotiating terms, and persuading customers to make a purchase. Sales Executives should be skilled at handling objections and closing deals effectively.

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Walk-in Drive at Firstsource – Skills Required For Customer Support Associate/ Customer Sales Executive

• Communication Skills: Strong verbal and written communication skills are crucial for effectively conveying product or service information, addressing customer inquiries, and building rapport.
• Active Listening: The ability to actively listen to customer needs, concerns, and objections is essential. Effective listening helps tailor sales pitches and provide solutions that meet customer expectations.
• Product Knowledge: In-depth knowledge of the products or services being sold is necessary to explain features, benefits, and advantages to potential customers. Product knowledge builds credibility and trust.
• Negotiation Skills: Sales Executives often need to negotiate terms, pricing, and contracts. Strong negotiation skills help in closing deals and reaching mutually beneficial agreements.
• Resilience and Persistence: Sales can be challenging, and rejection is common. Resilience, the ability to bounce back from setbacks, and persistence in pursuing leads and closing deals are vital qualities.

HOW TO APPLY FOR THE Walk-in Drive at Firstsource ?

To apply for the Walk-in Drive at Firstsource Candidate need to walk in to the Venue that is given below.

FOR Bangalore LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN MAIL-ID BELOW

FOR Hyderabad  LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Walk-in Drive at Firstsource – Frequently Asked Question?

What is Firstsource Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for freshers?

The average of upto3 lpa is based on the reports of Glassdoor and Ambition Box.

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