Walkin Interview at Hexaware Technologies for the position of Retention Process in 2023. Freshers & Experience Candidate preferred.
Table of Contents
Walkin Interview at Hexaware Technologies – Overview
- Company – Hexaware Technologies (Walkin Interview)
- Roles – Retention Process
- Qualification – Any Graduate
- Location – Mumbai
- Work Experience – 1 – 5 years
- Salary – 2.25-4 LPA
ABOUT Hexaware Technologies COMPANY
Hexaware Technologies is a global IT services and consulting company headquartered in Navi Mumbai, India. Established in 1990, the company has grown to become a key player in the IT services industry, providing a wide range of technology solutions to clients across various sectors, including banking and financial services, healthcare, travel, and transportation. Hexaware specializes in areas such as application development and maintenance, business process management, digital transformation, and cloud services. Known for its innovative approach and client-focused solutions, Hexaware Technologies continues to provide cutting-edge IT services to help businesses adapt and thrive in the digital age.
Walkin Interview at Hexaware Technologies – Roles & Responsibilities For Retention Process
- Customer Engagement: Retention specialists engage with customers proactively. They may conduct regular check-ins, offer support, and seek feedback to ensure that customers remain satisfied with the products or services.
- Problem Resolution: Resolving customer issues and concerns is a key responsibility. Retention specialists address customer complaints, offer solutions, and work to resolve problems promptly, with the aim of keeping the customer satisfied.
- Relationship Building: Building strong and lasting relationships with customers is crucial. Retention specialists often personalize interactions, show empathy, and offer solutions that align with the customer’s needs and preferences.
- Upselling and Cross-selling: Retention processes may involve identifying opportunities to upsell or cross-sell additional products or services to existing customers. This can contribute to revenue growth and increased customer loyalty.
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Walkin Interview at Hexaware Technologies – skills For Retention Process
- Communication Skills: Effective communication is paramount for understanding customer needs and concerns, empathizing with them, and conveying solutions. Being able to listen actively and articulate responses clearly is crucial.
- Problem-Solving Skills: Retention specialists need to address customer issues and find solutions promptly. Strong problem-solving skills are essential for resolving customer complaints and concerns effectively.
- Empathy and Patience: Demonstrating empathy and patience is important when dealing with frustrated or dissatisfied customers. This helps in building trust and rapport, even when issues arise.
- Product and Service Knowledge: A deep understanding of the products or services offered is vital. Retention specialists should be well-versed in what the company provides to effectively answer questions and suggest relevant solutions.
- Data Analysis: The ability to analyze customer data and identify trends is important for predicting churn and proactively addressing potential issues. Understanding customer behavior can inform strategies for retention.
HOW TO APPLY FOR Walkin Interview at Hexaware Technologies ?
To apply for the Walkin Interview at Hexaware Technologies Interview Candidate need to walk in to the Venue that is given below.
FOR Mumbai LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Retention Process |
| Experience | 1 – 5 years |
| Contact no. | Munifa Shaikh ( 9321937955 ) |
| Date | 6th November – 7th November |
| Time | 12.00 PM – 6.00 PM |
| walk-in Address: | Hexaware BPS 1st floor, Building no.3, Sector 2, Near Indrayani Cafe, Opposite to Ramada Hotel, Millenium Business Park, Mahape, Ghansoli- Navi Mumbai., Navi Mumbai, Maharashtra |
| Email id : | munifabegums@hexaware.com |
Walkin Interview at Hexaware Technologies – Frequently Asked Question?
What is Hexaware Technologies Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 2.25-4 LPA is based on the reports of Glassdoor and Ambition Box.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
