Walk-in Drive at INFINX for Voice Process Role. Any Graduate Candidates can apply for the post.
Table of Contents
Walk-in Drive at INFINX – Overview
- Company – INFINX
- Roles – Voice Process
- Qualification – Any Graduate
- Location – Hyderabad
- Work Experience – Freshers
- Salary – 0.5 – 2.25 LPA
Walk-in Drive at INFINX – ABOUT THE COMPANY
INFINX Healthcare is a company that provides revenue cycle management (RCM) solutions and technology-driven services to healthcare providers. Here is some information about INFINX Healthcare:
Revenue Cycle Management (RCM) Solutions: INFINX Healthcare offers comprehensive RCM solutions to healthcare providers, helping them streamline and optimize their revenue cycle processes. This includes services such as patient eligibility verification, pre-authorization, medical coding, claims submission, denial management, and accounts receivable management.
Technology-driven Solutions: INFINX Healthcare leverages advanced technology, automation, and artificial intelligence (AI) to enhance the efficiency and accuracy of revenue cycle processes. They provide software platforms and tools that integrate with existing healthcare systems to facilitate seamless data exchange and improve operational workflows.
Prior Authorization Services: INFINX Healthcare specializes in prior authorization services, assisting healthcare providers in obtaining the necessary approvals from insurance companies before performing medical procedures or prescribing medications. Their services help reduce the administrative burden and accelerate the authorization process, resulting in faster reimbursement and improved patient care.
Data Analytics and Reporting: INFINX Healthcare utilizes data analytics and reporting capabilities to provide insights into revenue cycle performance, identify trends, and recommend strategies for optimizing revenue collection. This helps healthcare providers make informed decisions and drive operational improvements.
Focus on Customer Service: INFINX Healthcare places emphasis on delivering exceptional customer service to their clients. They provide dedicated account management, ongoing support, and transparent communication to ensure a positive experience for healthcare providers partnering with them for RCM services.
Compliance and Security: INFINX Healthcare adheres to strict compliance standards and maintains the security and privacy of patient information in accordance with healthcare industry regulations such as HIPAA (Health Insurance Portability and Accountability Act). They implement robust data protection measures to safeguard sensitive healthcare data.
Walk-in Drive at INFINX – Responsibilities for Voice Process Role
- Customer Support: The primary responsibility of individuals in a voice process role is to provide customer support over the phone. This involves addressing customer inquiries, resolving issues, and providing accurate and timely information to ensure customer satisfaction.
- Call Handling: Voice process professionals are responsible for efficiently handling incoming and outgoing calls. They need to manage calls professionally, adhere to call scripts or guidelines, and ensure effective communication with customers while maintaining a polite and helpful demeanor.
- Troubleshooting: In a voice process role, individuals may be required to troubleshoot customer issues and provide appropriate solutions. This may involve diagnosing problems, offering step-by-step guidance, or escalating complex issues to higher-level support teams when necessary.
- Documentation and Reporting: Voice process professionals are often required to maintain accurate records of customer interactions, including call logs, notes, and documentation of issues and resolutions. They may also be responsible for generating reports or updating customer databases as required.
- Product Knowledge: It is important for individuals in a voice process role to have a good understanding of the products or services they are supporting. They should continuously update their knowledge to effectively address customer inquiries, explain product features, and provide relevant information or recommendations.
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Walk-in Drive at INFINX – Skills Required for Voice Process Role
- Communication Skills: Excellent verbal communication skills are crucial for a voice process role. Clear and effective communication with customers is essential to understand their needs, provide information, and resolve issues professionally.
- Active Listening: Active listening is a critical skill for a voice process role. It involves attentively understanding and comprehending customer inquiries or concerns, allowing you to provide appropriate responses and solutions.
- Customer Service Orientation: Having a customer-centric mindset is essential. A strong focus on providing exceptional customer service, empathy, and patience is important to ensure customer satisfaction and build positive relationships.
- Problem-Solving Abilities: Effective problem-solving skills enable voice process professionals to analyze customer issues, think critically, and identify appropriate solutions or escalate complex problems to higher-level support teams when necessary.
- Multitasking and Time Management: Voice process roles often involve handling multiple calls or tasks simultaneously. Being able to multitask efficiently, prioritize tasks, and manage time effectively ensures that customer inquiries are addressed promptly and efficiently.
HOW TO APPLY FOR THE WALK IN INTERVIEW ?
To apply for the INFINX (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice Process |
| Experience | Freshers |
| Contact no. | Vinay |
| Date | 10th July – 14th July |
| Time | 11.00 AM – 4.00 PM |
| walk-in Address: | Infinx Maximus 2B Building, 9th Floor IT Raheja Mindspace Hitech city. Landmark : Near The Westin Hotel |
| Mail ID | vinay.chenoji@infinx.com |
Walk-in Drive at INFINX (Walk-in) – Frequently Asked Question?
What is INFINX Selection Process ?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at INFINX for freshers ?
The average of 0.5 – 2.25 LPA is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
