Blue Tokai Coffee Roasters off Campus Recruitment 2023 for Customer Service Representative/ Café Manager/ Chef De Partie/Commi Roles. Any Graduate can apply for the post.
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Blue Tokai Coffee Roasters off Campus Recruitment – Overview
- Company – Blue Tokai Coffee Roasters
- Role – Customer Service Representative/ Café Manager/ Chef De Partie/Commi
- Qualification – Any Graduate
- Experience – 0-2 Years
- Location – Delhi/ Mumbai/ Bengaluru/ Pune/ Gurgaon/ Noida/ Kolkata/ Chandigarh/ Dehradun
- Salary – 3 LPA – 6 LPA
ABOUT Blue Tokai Coffee Roasters COMPANY
Blue Tokai Coffee Roasters is a specialty coffee company based in India, known for its commitment to sourcing and roasting high-quality, ethically-produced coffee beans. Founded in 2013, the company has quickly gained popularity among coffee enthusiasts for its unique and flavorful blends sourced directly from Indian coffee estates and carefully selected international origins. Blue Tokai follows a direct trade model, establishing direct relationships with farmers to ensure fair prices and sustainable practices. With a focus on freshness, the company roasts its coffee in small batches to preserve the natural flavors and aromas. Beyond roasting and retailing coffee, Blue Tokai is actively involved in coffee education and aims to create a culture of appreciation and awareness for specialty coffee in India.
Blue Tokai Coffee Roasters off Campus Recruitment – Roles & Responsibilities For Customer Service Representative
- Respond to customer inquiries across all communication channels.
- Keep up to date with offered products and provide accurate answers to questions related to product features, pricing, and availability.
- Work closely with internal departments to meet customers’ needs and resolve complicated issues.
- Help resolve product returns and service / maintenance requests.
- Work with courier partners to respond to shipping inquiries and expedite order deliveries.
- Monitor and analyse customer feedback / reviews and provide suggestions to improve CSAT.
- Keep track of product listings to ensure accurate content across all sales channels (description, images, price, etc.).
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Blue Tokai Coffee Roasters off Campus Recruitment – Skills Required For Customer Service Representative
- Excellent communication and interpersonal skills for effective customer interactions.
- Patience and empathy to understand and address customer concerns and queries.
- Strong problem-solving abilities to provide prompt and satisfactory solutions.
- Active listening skills to grasp customer needs and provide personalized assistance.
- Multitasking capabilities to manage inquiries and maintain accurate records simultaneously.
- Adaptability and a customer-focused approach to handle diverse customer situations with professionalism.
Blue Tokai Coffee Roasters off Campus Recruitment – Roles & Responsibilities For Café Manager
- The main KRA’s of a Café Manager are achieving sales targets and increasing profits, dealing with customer service issues, staff management, safety and security issues.
- Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Ordering, receiving and stocking items for the café including supplies that are retail items.
- Ensuring a healthy and safe environment and a friendly atmosphere by following sanitation regulations and organization standards
- Listens to escalated employee/ customer complaints and queries and address them in an efficient yet friendly manner, and reports them to the City Manager without delay
- Liaoning with customer and channel partner (Zomato, Swiggy, etc) to provide accurate order information
- Assisting with other responsibilities as assigned by management (ODCs, classes, wholesale trainings, etc.)
- Maintain proper coverage and employees’ schedules ensuring that store maintains customer service standards and employees adhere to meal breaks policy
- Ensures all cash handling procedures are upheld as the Café Manager Is accountable for store funds
- Plans and execute and brief the team with all sales promotions effectively and efficiently.
- Guides fellow employees to follow all the standard operation procedures and sets an example for the team by following standards by herself/himself
- Ensure adherence to store policies, procedures and maintains merchandising and cleanliness standards
- Promotes and practices safe work environment, reports potential safety hazards, operational inconsistencies and employee incidents to café manager.
- Documents employee incidents, accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
- Maintain updated records of daily, weekly, and monthly revenues and expenses
- Add new menu items based on seasonality and customers’ preferences
- Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Blue Tokai Coffee Roasters off Campus Recruitment – Skills Required For Café Manager
- Leadership and team management skills to oversee café operations and staff.
- Exceptional customer service abilities to ensure a positive dining experience for patrons.
- Financial acumen to handle budgeting, inventory management, and cost control.
- Strong organizational and time management skills for efficient café administration.
- Creativity and innovation in menu development and café promotions.
- Food safety and sanitation knowledge to maintain a hygienic and compliant environment.
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HOW TO APPLY FOR Blue Tokai Coffee Roasters off Campus Recruitment 2023 ?
To apply for the Blue Tokai Coffee Roasters off Campus Recruitment – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Service Representative Role – Delhi/Mumbai/Bengaluru (0-2 Years)
Café Manager Role – Pune, Mumbai, Delhi, Gurgaon, Noida, Kolkata, Bangalore ( 2 Years plus )
Chef De Partie/Commi Role – Delhi NCR/Bangalore/Kolkata/Mumbai/Chandigarh/Dehradun
Blue Tokai Coffee Roasters off Campus Recruitment 2023 – Frequently Asked Question?
What is the Blue Tokai Coffee Roasters selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 6 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
