Walk-in at Cognizant for Voice Support on 28th June 2023 | Hyderabad
Cognizant walk-in is hiring Voice Support roles. Any graduate candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Cognizant walk-in
- Role -Voice Support
- Qualification –Any Graduate
- Experience –freshers
- Location – Hyderabad
- Salary –2 LPA – 3 LPA
ABOUT COMPANY
Cognizant is a multinational technology company that provides IT services, consulting, and business process outsourcing solutions. Here is some information about Cognizant:
Company Overview: Cognizant was founded in 1994 and is headquartered in Teaneck, New Jersey, United States. It operates in various industry sectors, including financial services, healthcare, life sciences, retail, manufacturing, and more. Cognizant has a global presence and serves clients in over 40 countries.
Services: Cognizant offers a wide range of services to its clients, including IT consulting, application development and maintenance, enterprise software solutions, infrastructure services, digital transformation, business process outsourcing (BPO), and more. The company specializes in leveraging technology to help organizations improve their operational efficiency and achieve their business objectives.
Industry Expertise: Cognizant has deep industry expertise and provides solutions tailored to specific industry sectors. This includes specialized services and domain knowledge in areas such as banking and financial services, healthcare and life sciences, retail and consumer goods, technology, media, and telecommunications, and manufacturing.
Digital Transformation: Cognizant is at the forefront of digital transformation initiatives, helping organizations adopt and leverage emerging technologies such as artificial intelligence (AI), machine learning (ML), cloud computing, robotic process automation (RPA), Internet of Things (IoT), and data analytics. The company assists clients in developing digital strategies, implementing new technologies, and transforming their business processes.
Global Delivery Model: Cognizant follows a global delivery model, utilizing a network of delivery centers across different regions. This enables the company to provide cost-effective and efficient services to its clients worldwide. Cognizant’s delivery centers are located in countries such as India, the United States, Europe, and Asia-Pacific.
Sustainability and Corporate Social Responsibility: Cognizant is committed to sustainable business practices and corporate social responsibility (CSR). The company focuses on reducing its environmental impact, promoting diversity and inclusion, supporting community initiatives, and engaging in philanthropic activities.
What You Will Be Doing As Voice Support
- Handling Inbound Calls: You will be responsible for receiving incoming calls from customers or clients seeking assistance. These calls may involve inquiries, complaints, technical support, or general information requests.
- Providing Customer Service: Your main focus will be on delivering excellent customer service by addressing customer queries, concerns, or issues promptly and professionally. You will strive to understand customer needs and provide accurate and helpful responses.
- Troubleshooting and Issue Resolution: As a Voice Support professional, you will listen attentively to customer problems, troubleshoot technical issues, and provide step-by-step guidance to resolve the issues effectively. This may involve using diagnostic tools, following standard operating procedures, and collaborating with other teams if necessary.
- Product Knowledge: You will develop a comprehensive understanding of the products or services offered by your organization. This includes staying updated on product features, specifications, pricing, and any relevant updates or changes. You will be responsible for effectively conveying this information to customers.
- Documentation and Reporting: It is important to maintain accurate records of customer interactions, including relevant details, issues reported, and actions taken. You may need to use customer relationship management (CRM) systems or other software tools to document customer interactions and generate reports as required.
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Skills Required for the Voice Support
- Excellent Communication Skills: Strong verbal communication skills are essential for effectively interacting with customers over the phone. You should be able to convey information clearly, listen actively, and adapt your communication style to meet the needs of diverse customers.
- Customer Service Orientation: A customer-centric mindset is crucial in providing exceptional service. Being patient, empathetic, and courteous while addressing customer needs and resolving their concerns is essential. Focus on building positive customer relationships and maintaining professionalism throughout interactions.
- Active Listening: Active listening involves fully concentrating on customers’ needs, paying attention to details, and seeking clarification if necessary. By actively listening, you can understand customer concerns accurately and respond appropriately.
- Problem-Solving Abilities: Voice Support professionals often encounter a variety of customer issues and must possess strong problem-solving skills. You should be able to analyze situations, think critically, and identify effective solutions promptly. Adaptability and resourcefulness are valuable in addressing different customer scenarios.
- Product and Technical Knowledge: Acquiring a thorough understanding of the products, services, and technical aspects relevant to your organization is crucial. This knowledge enables you to address customer queries, troubleshoot technical issues, and provide accurate information and guidance.
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HOW TO APPLY FOR THE WALK-IN INTERVIEW?
To apply for the Cognizant (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice Support |
| Experience | freshers |
| Contact no. | Bhavana |
| Date | 28 June |
| Time | 10.00 AM – 1.00 PM |
| walk-in Address: | Raheja Mindspace IT Park – Building 12A, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081 |
Cognizant walk in– Frequently Asked Question?
What is the Cognizant walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2 LPA – 3 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.