Malabar Group Mega off campus Drive 2023 for Customer Relation Executive & other role Role. Any Graduate candidates can apply for the post.
Table of Contents
Malabar Group Mega off campus Drive – Overview
- Company – Malabar Group
- Role – Customer Relation Executive & other role
- Qualification – Any Graduate
- Experience – 0-10
- Location –Across India ( Multiple cities )
- Salary –3 lpa – 10 lpa plus
ABOUT Malabar Group COMPANY
Malabar Group is a prominent business conglomerate headquartered in India, known for its diverse range of interests, with a primary focus on the jewelry and retail sectors. Established in 1993 by M.P. Ahammed, Malabar Group has rapidly grown to become one of the largest and most trusted names in the jewelry industry. The group operates a vast network of showrooms across India and several other countries, offering a stunning array of gold, diamond, and gemstone jewelry.
Apart from jewelry, Malabar Group has expanded its footprint into various other sectors, including real estate, hospitality, and healthcare. The group’s commitment to quality, transparency, and customer satisfaction has been instrumental in its success and has garnered a loyal customer base. Additionally, Malabar Group is recognized for its philanthropic initiatives, contributing to community welfare through various social and charitable activities.
Malabar Group Mega off campus Drive – Roles & Responsibilities For Customer Relation Executive
- Customer Communication: Establish and maintain open lines of communication with customers. Respond promptly to customer inquiries, concerns, and feedback through various channels such as email, phone calls, or social media.
- Customer Feedback: Gather feedback from customers regarding products, services, and overall experiences. Analyze this feedback to identify areas for improvement and share relevant information with other departments to enhance customer satisfaction.
- Issue Resolution: Address and resolve customer complaints or issues effectively. Act as a liaison between the customer and the company to ensure a satisfactory resolution to problems, aiming to retain customer loyalty.
- Building Relationships: Build and maintain strong, positive relationships with customers. Develop a thorough understanding of their needs and preferences to enhance the overall customer experience.
- Customer Education: Provide information about products or services to customers. Ensure that customers are well-informed about the features, benefits, and usage of the products or services they have purchased.
- Follow-Up: Conduct follow-up communication with customers after the sale or resolution of an issue to ensure their satisfaction and to encourage ongoing engagement.
- Cross-Selling and Up-Selling: Identify opportunities for cross-selling or up-selling additional products or services to existing customers, contributing to increased revenue for the company.
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Malabar Group Mega off campus Drive – Skills Required For Customer Relation Executive
- Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers. CREs should be able to articulate information clearly and concisely.
- Patience: Dealing with customer issues and complaints may require patience. A calm and composed demeanor is important in resolving conflicts and ensuring customer satisfaction.
- Empathy: The ability to understand and empathize with customers’ needs and concerns is crucial. Empathetic communication helps in building trust and rapport.
- Interpersonal Skills: Building and maintaining positive relationships with customers requires strong interpersonal skills. CREs should be approachable, friendly, and able to connect with people.
- Problem-Solving Skills: CREs should be adept at analyzing problems and finding effective solutions. This involves being resourceful and proactive in addressing customer issues.
- Product Knowledge: A good understanding of the products or services offered by the company is essential. This knowledge enables CREs to provide accurate information and address customer queries effectively.
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HOW TO APPLY FOR Malabar Group Mega off campus Drive 2023 ?
To apply for the Malabar Group Mega off campus Drive– interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Relation Executive Role – Across India ( Multiple cities )
Malabar Group Mega off campus Drive 2023 – Frequently Asked Question?
What is the Malabar Group selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3lpa – 10lpa plus for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
