Pentair off Campus Recruitment 2023 For Service Desk Technician/ Pre-Sales Tech Supp Rep Roles. Any Graduate Candidates can apply.
Table of Contents
The complete details of this jobs are as follows :
- Company – Pentair
- Role – Service Desk Technician/ Pre-Sales Tech Supp Rep
- Qualification – Any Graduate
- Experience – 0-4 Years
- Location – Noida/ Goa
- Salary – 3 LPA – 5 LPA
ABOUT COMPANY
Pentair is a global company that specializes in water treatment and fluid solutions. The company provides a wide range of products and services in the areas of water and wastewater treatment, filtration, pumps, valves, and equipment for industrial processes.
Here are some key points about Pentair:
Company Overview: Pentair was founded in 1966 and is headquartered in London, United Kingdom. It operates in various industries, including residential, commercial, industrial, and municipal markets.
Products and Solutions: Pentair offers a diverse portfolio of products and solutions for water treatment and fluid handling. This includes water filtration systems, water softeners, reverse osmosis systems, pumps, valves, heat exchangers, and pool and spa equipment.
Market Presence: Pentair has a global presence with operations and customers in more than 100 countries. The company serves a wide range of industries, including water and wastewater treatment, food and beverage, energy, aquaculture, agriculture, and more.
Sustainability: Pentair has a strong focus on sustainability and is committed to developing innovative solutions that help conserve water and energy. They aim to help customers reduce their environmental footprint through efficient and responsible use of resources.
Acquisitions and Divestitures: Over the years, Pentair has made several strategic acquisitions and divestitures to strengthen its product offerings and market presence. These include acquisitions such as Tyco Flow Control, WICOR Industries, and Aquion, as well as divestitures like the sale of its Electrical business to nVent Electric plc.
Corporate Social Responsibility: Pentair is dedicated to corporate social responsibility initiatives and has set goals to improve the quality of life in communities where it operates. They focus on providing clean, safe, and sustainable water access to underserved communities through their philanthropic efforts.
What You Will Be Doing As An Service Desk Technician
- Providing on-site/on-call technical support to various users/client organizations regarding specific operational/applications issues.
- Install new / rebuild existing PC’s and configure hardware, peripherals, services, settings, directories, storage, networks etc. in accordance with standards and project/operational requirements.
- Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems.
- Testing new application releases/ patches or changes to the application environment.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform regular security monitoring to resolve any anomalies and to identify any possible intrusions.
- Monitor daily backup operations, ensuring all required file systems and system data are successfully backed up.
- Create, change, and delete user accounts per request.
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
- Create and maintain operational, configuration, or other procedures.
- Maintain Technology room environmental and monitoring equipment.
- Implement and follow policies and procedures to ensure Sox Compliance.
- Coordinate with vendors and service providers and ensuring that they meet the service levels.
- Performing miscellaneous job-related duties as assigned.
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Skills Required For Service Desk Technician
- Technical Knowledge: Service Desk Technicians should have a solid understanding of computer hardware, software, and networking concepts. They should be familiar with operating systems (such as Windows, macOS, or Linux), troubleshooting common software and hardware issues, and configuring network settings.
- Customer Service: Excellent customer service skills are essential for Service Desk Technicians. They should be patient, empathetic, and able to communicate technical information in a clear and understandable manner. They must be able to handle customer inquiries, complaints, and problems professionally and provide effective solutions.
- Problem-Solving: Service Desk Technicians need strong problem-solving skills to identify and resolve technical issues. They should be able to analyze problems, gather relevant information, and use their technical knowledge to troubleshoot and resolve issues efficiently. They must also be able to adapt to new situations and think creatively to find solutions.
- Communication: Clear and effective communication is crucial in this role. Service Desk Technicians need to listen attentively to users’ problems, ask relevant questions to gather necessary information, and provide step-by-step instructions or explanations in a concise and understandable manner. They should be able to communicate both verbally and in writing.
- Time Management: Service Desk Technicians often handle multiple support requests simultaneously. It’s important for them to prioritize and manage their time effectively to ensure timely resolution of issues. They should be able to work efficiently under pressure and meet service level agreements (SLAs) or response time targets.
- Documentation: Keeping accurate and detailed records of support requests, troubleshooting steps, and resolutions is essential. Service Desk Technicians should have good documentation skills to maintain a knowledge base of common issues and their solutions. This helps in providing consistent support and enables knowledge sharing within the team.
- Adaptability: Technology is constantly evolving, and Service Desk Technicians should be adaptable and eager to learn. They should stay updated with the latest technology trends, tools, and techniques in order to provide effective support and stay ahead of emerging issues.
What You Will Be Doing As An Pre-Sales Tech Supp Rep
- Understanding project RFQ’s & drafting proposals.
- Coordination with Global sales team & Customers on proposals & pre-order negotiations.
- Designing multi-port vessel arrangement using MPVA tool & Support sales in product selection.
- Coordination with NPD/R&D team for ECN, new project BOM creation & GA drawings.
- Coordination with Operations team for order entry, project execution & documentation.
- Technical support to Global sales team
Skills Required For Pre-Sales Tech Supp Rep
- Technical Knowledge: Pre-Sales Tech Support Reps need to have a strong understanding of the products or services they are representing. They should have deep technical knowledge of the product’s features, functionalities, and compatibility requirements. This includes knowledge of hardware, software, networking, and relevant technologies.
- Customer Focus: Excellent customer service skills are essential in a pre-sales role. Representatives should be able to actively listen to customer needs, ask relevant questions, and provide tailored solutions based on the customer’s requirements. They should be able to build rapport and establish trust with potential customers.
- Communication Skills: Effective communication is crucial in this role. Pre-Sales Tech Support Reps should be able to articulate complex technical concepts in a clear and understandable manner. They should have strong verbal and written communication skills to engage with customers, sales teams, and other stakeholders. Presenting product demonstrations and creating compelling technical proposals are also important aspects of this role.
- Problem-Solving: Pre-Sales Tech Support Reps should have strong problem-solving skills to address customer concerns and overcome technical obstacles during the pre-sales process. They should be able to identify customer pain points, offer appropriate solutions, and effectively communicate the value and benefits of the product or service.
- Collaboration: This role requires collaboration and coordination with various teams, including sales, product management, and engineering. Pre-Sales Tech Support Reps should be able to work effectively in a team environment, provide technical guidance to sales teams, and collaborate with internal stakeholders to address customer needs and requirements.
- Product and Industry Knowledge: In addition to technical knowledge, Pre-Sales Tech Support Reps should have a deep understanding of the industry and market in which the product operates. This includes staying updated on industry trends, competitive offerings, and market dynamics. Having a thorough understanding of the product’s positioning and unique selling points is also crucial.
- Sales and Business Acumen: While primarily focused on technical support, Pre-Sales Tech Support Reps should also possess basic sales and business acumen. They should understand the sales process, have a good grasp of pricing and licensing models, and be able to articulate the product’s value proposition in a way that aligns with the customer’s business objectives.
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HOW TO APPLY FOR Pentair 2023 ?
To apply for the Pentair 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Pentair company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Service Desk Technician Role – Noida
Pre-Sales Tech Supp Rep Role – Goa ( 2 -4 Years )
Pentair – Frequently Asked Question ?
What is the Pentair selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
