Walk-in Drive at Infosys for Service Desk Role. Any Graduate candidates can apply for the post.
Table of Contents
Walk-in Drive at Infosys – Overview
- Company – Infosys
- Roles – Service Desk
- Qualification – Any Graduate
- Location – Bangalore
- Work Experience – 1-4 Years
- Salary – 3 LPA – 5 LPA
ABOUT Infosys COMPANY
Infosys is a global leader in consulting, technology, and outsourcing solutions. Founded in 1981, the company is headquartered in India and has a significant presence worldwide. Infosys offers a wide range of services, including software development, IT consulting, business process management, and digital transformation solutions. With a strong focus on innovation and technology-driven solutions, Infosys helps its clients navigate the digital landscape and achieve their business objectives. The company has a diverse portfolio of clients across various industries, including banking, healthcare, retail, and manufacturing. Infosys is known for its commitment to quality, customer satisfaction, and ethical business practices. With a highly skilled workforce, robust delivery capabilities, and a customer-centric approach, Infosys has established itself as a trusted partner for organizations seeking to leverage technology for their growth and success.
Walk-in Drive at Infosys – Roles & Responsibilities for Service Desk
- Provide first-level technical support to end-users by addressing and resolving IT-related issues.
- Respond to service desk tickets and inquiries promptly and professionally.
- Troubleshoot hardware and software problems, escalate complex issues to appropriate teams when needed.
- Assist in software installations, configurations, and updates.
- Maintain accurate and detailed records of service desk tickets and resolutions.
- Provide user account management, including password resets and access permissions.
- Educate end-users on IT policies, procedures, and best practices.
- Monitor and maintain IT systems and networks, reporting and escalating any detected issues.
- Coordinate with other IT teams for problem resolution and system improvements.
- Stay up-to-date with emerging technologies and industry trends to provide effective and efficient support.
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Walk-in Drive at Infosys – Skills Required for Service Desk
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates
- Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Excellent communication skills CEFR :: B1, C1, C2
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Talents should be based out of Bangalore or Pune
- Work from Office is mandatory, No option of hybrid and WFH
- 24*7 Shifts is mandatory
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent project/Process should be based on chat
- Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
- Multiple chat/Dual chat experience is required
HOW TO APPLY FOR Walk-in Drive at Infosys ?
To apply for the Walk-in Drive at Infosys Interview Candidate need to walk in to the Venue that is given below.
FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Service Desk |
| Experience | 1-4 Years |
| Date | 19th July 2023 |
| Time | 10 AM till 1 PM |
| walk-in Address: | Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078 |
| Registration Link | https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODirect-121907 |
Walk-in Drive at Infosys – Frequently Asked Question?
What is Infosys Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Infosys for Experience ?
The average of 3 LPA – 5 LPA is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
