Amazon Recruitment 2023 for Virtual Customer Service Role. 12 Pass ,Any Graduate Candidates can apply for the post.
Table of Contents
The complete details of this jobs are as follows :
- Company – Amazon (work from home)
- Role – Virtual Customer Service
- Qualification – 12 Pass ,Any Graduate
- Experience – 0-5 Years
- Location – Remote (Hiring Office Mumbai)
- Salary – 3 LPA – 6 LPA
ABOUT COMPANY
Amazon is a multinational technology company and one of the world’s largest online marketplaces. Founded by Jeff Bezos in 1994, Amazon started as an online bookstore and has since expanded its product offerings to include a wide range of goods and services. Here are some key points about Amazon:
E-commerce: Amazon is best known for its e-commerce platform, where individuals and businesses can buy and sell a vast array of products. Customers can browse and purchase items across various categories, including electronics, books, clothing, home goods, and more.
Amazon Prime: Amazon offers a subscription service called Amazon Prime, which provides members with benefits such as free two-day shipping, access to streaming services like Amazon Prime Video, Prime Music, Prime Reading, and exclusive discounts on select items.
Marketplace and Fulfillment Services: In addition to selling its own products, Amazon operates a marketplace that enables third-party sellers to reach customers on its platform. Sellers can utilize Amazon’s fulfillment network, known as Fulfillment by Amazon (FBA), to store, pack, and ship their products.
Amazon Web Services (AWS): AWS is a cloud computing platform provided by Amazon. It offers a wide range of scalable and cost-effective cloud services, including computing power, storage, database management, analytics, and more. AWS is widely used by businesses of all sizes for their infrastructure and application needs.
Digital Content and Services: Amazon offers digital content and services such as e-books (through Kindle devices and the Kindle app), audiobooks (through Audible), music streaming (through Amazon Music), and video streaming (through Amazon Prime Video). They also have digital platforms for app distribution (Amazon Appstore) and game streaming (Amazon Luna).
Devices and Hardware: Amazon has developed a range of devices and hardware, including the popular Amazon Echo smart speakers with the voice-activated virtual assistant Alexa. Other devices include Fire tablets, Fire TV streaming devices, Kindle e-readers, and Ring home security products.
Innovation and Technology: Amazon is known for its focus on innovation and technology. The company invests in research and development, and has pioneered advancements such as drone delivery (Amazon Prime Air), cashier-less stores (Amazon Go), and voice-activated commerce (Amazon Alexa).
Workforce and Employment: Amazon employs a large and diverse workforce globally. They offer a wide range of employment opportunities in various fields, including operations, customer service, technology, logistics, and more.
Sustainability and Corporate Social Responsibility: Amazon is committed to sustainability and has set goals to reduce its carbon footprint and achieve net-zero carbon emissions by 2040. The company also supports various social and community initiatives, including education, disaster relief, and local economic development.
What You Will Be Doing As Virtual Customer Service
- Responding to Customer Inquiries: You will handle customer inquiries, concerns, and requests through various channels such as phone, email, chat, or social media. You will provide accurate and timely responses, addressing customer needs and ensuring their satisfaction.
- Troubleshooting and Issue Resolution: You will assist customers in troubleshooting product or service-related issues. This may involve guiding customers through step-by-step instructions, identifying problems, and providing solutions to resolve technical or operational difficulties.
- Order Processing and Tracking: You will process customer orders, verify information, and ensure accuracy. Additionally, you may assist with tracking shipments, providing delivery updates, and resolving any issues related to order fulfillment.
- Providing Product Information and Recommendations: Customers may seek your expertise in understanding product features, specifications, or pricing. You will provide detailed information, suggest suitable products based on customer needs, and help with decision-making.
- Handling Customer Complaints and Returns: In the event of customer complaints or product returns, you will empathetically address their concerns, document relevant information, and facilitate the return or replacement process according to company policies.
- Upselling and Cross-selling: You may have opportunities to upsell or cross-sell additional products or services to customers, based on their needs and preferences. This requires effective communication and the ability to identify relevant offerings that enhance the customer’s experience.
- Utilizing CRM and Support Tools: You will use customer relationship management (CRM) systems and other support tools to log interactions, update customer information, and retrieve relevant data for effective communication and issue resolution.
- Escalating Complex Issues: If customer inquiries or issues cannot be resolved at the initial contact, you will escalate them to appropriate teams or supervisors for further investigation and resolution.
- Maintaining Documentation and Records: Accurate documentation of customer interactions, inquiries, and resolutions is crucial. You will update customer records, maintain relevant documentation, and contribute to knowledge bases or FAQs to enhance future customer support processes.
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Skills Required for Virtual Customer Service
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills – ability to clearly understand and address customer issues appropriately
- Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
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HOW TO APPLY FOR Amazon WORK FROM HOME 2023 ?
To apply for the Amazon work from home 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Amazon work from home company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Virtual Customer Service Role – Remote (Hiring Office Mumbai)
Amazon work from home– Frequently Asked Question?
What is the Amazon work from home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 6 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
